RXO

"This is the worst delivery company I've ever had to experience. They didn't just mess up once, not twice but three times!!! in a span of three weeks they never got it right. After the second time they failed to deliver my appliances, I came to the Google reviews and wasn't really surprised how all the reviews mutually agreed this company is terrible. On top of never delivering my appliances, they called me and left a voicemail from someone named Patrick who just sounded completely unprofessional. He left a voicemail stating " I hope you check your voicemail, I hope that you're home, later." Take it from me and the collective bad reviews on here and ask your store that has a third party who they deliver through. If they say RXO just forget it and move to another store that does their own deliveries or a different third party cause RXO definitely will not deliver and reschedule you multiple times."

"We purchased a Samsung Refrigerator from Home Depot on 8/7. We were told to expect delivery in 3-4 weeks. Fine…that’s to be expected where we live. The first delivery date was set for Tues 8/29. The delivery driver showed up at our home at 11 am even though that was an hour before the given delivery window of 12-4 pm. Thankfully my husband was home. We we’re having a bad thunderstorm that day and the stairs outside our home that the delivery people would need to use to bring the appliance into our home were too wet and slippery at that time, so the delivery was rescheduled for Thursday 8/31. On 8/31 no one called us or showed up to deliver the refrigerator. After MULTIPLE attempts to contact RXO we finally got ahold of them and the delivery was rescheduled for Saturday 9/2. No delivery time frame was given. We were however told they would contact us 30 minutes prior to showing up to deliver the appliance. At 5:50 AM ON A SATURDAY MORNING a delivery driver called to say they were 5 min out and headed down our road. We woke up quickly and scrambled to clear out the path to the kitchen. Then, the 2 men that showed up said they DID NOT have our refrigerator…they were just there to haul away the old one. My husband asked if there was a supervisor he could talk to because we were told they were delivering our refrigerator today. That’s when one of the men laughed at us & said that he was “the boss” and he didn’t have a delivery for us. He was incredibly rude & could have cared less that he showed up at our home practically unannounced at 6:00 am on a Saturday morning. He said he had 15 other deliveries that day which is why he showed up so early and he no idea where our new refrigerator was and that wasn’t his problem. He said we would have to contact RXO after 8:00 am to figure that out. 10 min after that driver left my husband started getting text messages from Home Depot saying our refrigerator had been delivered! We were so confused. We tried called RXO for 2 hours to find out where our refrigerator was. We called Home Depot and they said the delivery company (RXO) was reporting that our refrigerator had been delivered. No one could get in touch with anyone at RXO! The first time we got someone from RXO to answer they put us on hold and then hung up on us. After 10:00 am the next person we were able to get on the phone from RXO tried to lie to us. She told us they had not received our refrigerator at their warehouse and that’s why they just hauled off the old one. When we told her that was a lie because we saw the refrigerator on the truck this past Tuesday when it was storming too bad to get it moved into the house she cut me off & put me on hold for 15 minutes. When she came back she said they couldn’t find our appliances in the warehouse and they would have to locate it and call us back. 3 hours later they called back and said they found it, but they couldn’t deliver it now until Wednesday 9/7. I have ordered other appliances from Home Depot in the past and I’ve never had these kinds of issues. I’ve also never heard of a company trying to make deliveries before 6:00 am on a weekend! That is so freaking rude! This is the first time we have ever had to deal with this company and it will definitely be the last. If this is who Home Depot is choosing to use as a 3rd party delivery agent, I will just choose to shop somewhere else in the future. As of right now I think we are going to end up just picking up the refrigerator from their warehouse ourselves and not dealing with their rude and disrespectful drivers and employees that can’t be bothered to do their job right."

"Avoid at ALL costs!!! They don’t even deserve 1 star! This delivery service is the worst I’ve ever dealt with and the supervisor Patrick is rude and unreliable. His word cannot and should not be trusted. My delivery has been re-scheduled MULTIPLE times and I’ve been burned each time due to no-show, no call. I then call Home Depot to find out the status of the delivery, they contact RXO and it all goes downhill from there. Patrick ended up telling me I should just call Home Depot and cancel my order and get a refund because “I was unhappy” among other things. Joke’s on him bc the HD supervisor was on the other line when I clicked over and merged the calls and heard exactly how Patrick with RXO was treating their customers. It’s been over a month and I STILL DON’T have my appliance. He let me know that despite being the 8th delivery on truck #3, my oven was still at his warehouse and didn’t even make it on the truck…again."

"Avoid this company at all costs. I scheduled a delivery for a mattress for a Monday. They text me that morning of and rescheduled my delivery for the next day, after I had done made plans to be home. Then, the next day the mattress was out for delivery, and they never delivered. (Again, another day I arranged to be home) The only reason I found out was because I called asking where my delivery was and was informed it was being returned to sender. No one contacted me to let me know. Driver never tried calling. And now I have to wait another 2 weeks. Customer Service is no help. All they do is apologize and tell you they will submit a claim. Which I understand but you will never get an answer about anything. No one knows anything and you never get an answer. I doubt my mattress ever shows up."

"Absolutely pitiful, They gave me a delivery window from 2-6pm. So I took off work, went home which was an hour drive.. I eventually called them around 5pm and they extended it to 7pm... Appliances never showed up and they never called... so now I'm at work the next day not knowing anything... 0 stars. Unless the owner wants to call me and rectify this problem. Just absolutely awful way of "trying" to do business...."