Murrell Inc 1684 Target Court, Fort Myers, FL 33905

"The Oven is not much used and two years old. Its a second home and we are there just for 5 Mt a year) The door stucks I sent all the information who was needed to order the right parts. Somebody showed up and told me that he just have to backorder the needed parts. I had to pay US$ 110.00 just for showing up for less then 5 minutes! Then they called me that I have to send a check for another US$ 460.00 and It was obviously to much work to send me a e-mail with the address where I had to send the check. I am so upset that I would like to throw out the appliance and buy an other brand. Thats not the quality I have expected for such a expensiv WOLF brand."

"Our kitchen flooded due a broken valve on our refrigerator and no one working in our office could do anything but wipe up a continual flow of water with paper towels. So, I called Murrell Inc because they had provided services to the bulding's owner in the past. I explained our dilemma to Mary and despite them having a booked schedule, she made a miracle happen and had a tech onsite before my lunch hour was over. The tech was just as pleasant, expedient and professional as Mary was when we spoke. If you are having trouble with your appliances, I recommend calling Murrell Inc. to take care of your needs. We are extremly pleased with the high level of care and service we received and believe you will be too!"

"I have an outdoor refrigerator that was only cooling to 39 degrees and was frosting up. The repair tech that arrived was very courteous and professional. Upon completion of the work, he explained what he had found and accomplished... so far, so good. However, after the tech left, the fridge never cooled below 48 degrees. I called the office to let them know that whatever they did actually made things worse. I was told by the owner, Mary, that they would not be able to come back out until the following Monday (another full week). When I protested that "THEY" were the party responsible for the refrigerators worsening performance, and should move me up in the que, she just said that was the best she was willing to do. Basically, Mary is scheduling new jobs before completing current jobs. Needless to say, I am very disappointed with this decision and would absolutely NOT recommend this company."

"I live in North Dakota; my elderly mom lives in Ft. Myers. Her refrigerator broke down and I had to find someone to look at it, fast. I looked online, called a few places, and finally Tim answered the phone. He was polite and courteous. We exchanged information, and he even sent out a tech late in the day to check on things for me. The next day he called me to explain what the tech had found. My mom's fridge wasn't able to be fixed, but if any other small appliances should break down at her home, I will call on Tim and his crew to help her. Top rate service. Highly recommend."

"Old-fashioned service for new-fangled appliances is what Murrell has been providing us for the last 25 years. We've always felt that honesty and fairness drove this firm and recent experience has once again confirmed this. On several occasions, they've correctly diagnosed problems which had eluded others. They show up when promised and charge fairly. Highly recommended."