Auntie Anne's 140 University Town Center Drive, Sarasota, FL 34243

"I stood in line for 20 mins with my twin girls. When I got up to the line and asked for pretzels no salt the manager CHRISTY said rudely that she wasn’t making anymore pretzel for the day. She refused to make any more new pretzels for the remainder of the afternoon and evening. We were loyal customers and they just lost us as customers! It was horrendous customer service"

"Auntie Anne’s has always had the most fantastic pretzels I have ever had. They relocated to the UTC mall recently. They’re pretzels were not as good! More importantly I bought two cups of nuggets with pepperoni and it was over 17 dollars ! No more"

"The workers are rude and super ghetto. They can’t smile or be polite in any way. Their body language comes off as hostile and they seem like they hate life and their job is so hard to give people a cup of pretzels."

"For the second time I bought a sweet almond pretzel from this location in University town Center. For the second time I was extremely disappointed in the quality of the pretzel. It is as though the dough didn’t rise, but they went ahead and baked it anyway, and not only that at they that but burned it. I was prepared to bring it back, but the line was so long that I gave up and decided to leave a review instead. Needless to say I won’t be buying any more pretzels at this location. In addition, I ordered a soda but was told their soda machine wasn’t working."

"Menu was out, so I had no idea any of the prices. Wasn't until four was served and price was visible on the register that I knew what things cost. I would not have paid $4 for a cinnamon cookie. Also, these are what the "snowball nuggets" look like... note, NOTHING like the picture on the display. Not even close."