On Time Repair,

6805 Palm River Road, Tampa, FL 33619

"Do NOT use this company! Biggest scam artist out there. Came to our house once charged $117 then took apart the dishwasher said we needed a control switch and never came back. They don't return calls and don't finish the job and Samsung do not care. Believe me do not use this Company scam artists! They are an Approved Samsung service center - don't believe it. Check the other reviews all say same thing they take service call money and never intend to fix.! If I could give them -5 stars I would!! David and Linda Worrall, Palm Harbor, FL"

"I am compelled to write this review to express my frustration with On Time Repair's level of unprofessionalism and incompetence. They not only tarnish their own reputation, but reflect poorly on Samsung. I initially contacted Samsung about an issue with my microwave, and On Time Repair was scheduled to handle the repair. However, the entire process turned out to be a nightmare. The first scheduled appointment was missed due to the repair team "accidentally going to the wrong address," leading to an unnecessary delay. When they finally arrived for the rescheduled appointment, they disassembled the microwave only to realize they had the wrong replacement part. Adding to the inconvenience, they left the disassembled microwave in the middle of my living room and refused to reassemble it, leaving it there for a month and a half. A week passed, and when they did show up, they informed me that yet another part was needed and left without scheduling a follow-up. My attempts to reach them for follow-up were unsuccessful. They neither answered nor returned my calls. This entire situation ended with Samsung having to compensate me with a new microwave, a solution that, while appreciated, could have been avoided if On Time Repair had demonstrated a basic level of competence and professionalism. I hope this review serves as a wake-up call for Samsung to reassess their partnerships and ensure that their customers receive the quality service they deserve."

"They have come out to work on a recall on my Samsung fridge. Easy to set up an appointment. They call before coming. Both repairmen were friendly, knowledgable, and quick."

"The ice maker on my Samsung refrigerator stopped working.I called Samsung and they arranged for On Time Repair to come and replace it. The technician that came out was great! His name was Nar and he was very proficient at his job. He left his shoes at the front door and went right to work. He was also very personable and explained everything he was doing. I have ice again which is really nice! I would definitely use this company again for appliance repairs!"

"The appointment was made, as they are one of Samsung authorized representatives. The appointment was made for 9 AM via email thru Samsung Support. On Time denied having the appointment and said that Samsung was not authorized to make appointments for them. Clearly untrue. On Time person was rude - said they never got the appointment request and said they could fit us in about 10 days later. Rude. Unresponsive. I would never use them."