Sears Appliance Repair

"I called Sears Repair services back in December to get my refrigerator diagnosed and fixed. One technician came in and said that the compressor is not working. After fighting with the manufacturer for a warranty replacement, a different tech came in and replaced the compressor after charging around $400. That cost didn't include the $99 diagnostic fee from the first tech. The refrigerator never worked. I called again and the tech started messing around with the refrigerator and a big spark came out. He disconnected his device and then said that the control board was damaged. I told him that the board was not diagnosed as faulty and that he provoked a spark while working on it. Furthermore, he said that he did not do the firmware upgrade after he replaced the compressor because he assumed the previous tech had done the upgrade. He left, denied causing the spark and declined to put it on the report after I asked him to put it in writing. Multiple appointments were made after that event and they never came back. Sears/Transformco ignored me completely. Even after filing a complaint for damages to the appliance and also through the BBB they said that my board didn't take the upgrade, which is a lie. The tech admitted he didn't do it. So, I DO NOT RECOMMEND ANYONE TO USE SEARS REPAIR SERVICES. You will receive a bad service. They say in their phone recording that they do a thorough diagnosis of your appliance but I highly doubt it. After $500+ and a lot of wasted time I still have a damaged refrigerator. However, IF YOU CHOOSE to still use Sears for your appliance repair I urge you to get behind the technician with a video recording device and RECORD EVERYTHING. Stand behind them and watch them like a hawk. If they question why, just tell them that you are protecting your money. That will not allow the technician to lie in their report. They are not trustworthy."

"The tech came out to check our microwave. We knew the fee was going to be $249.00 for a diagnostic check. He determined it could be the fuse but he did not have one in the truck to verify. Plus he indicated that he could not work on the microwave allow and needed a partner. Well, then are you coming back with one at another time. He went outside to talk to his boss, then came did some bypass and the microwave blew up. He said it the magnetron. And now it also the capacitor and where the fuse goes. All of that melted. Now the cost is $859.00. Go figure!!"

"Rick was knowledgeable and professional! He diagnosed the issue and had our refrigerator back up and running in 30 minutes!! He gave me helpful maintenance tips and took the time o make sure I got any answers that I needed."

"The tech said it was fixed. It is not it is still throwing the same code. We have been without a washing machine for over a week and now heading in to the holidays we still do not have a working washing machine. I attempted to contact the tech and he has not returned my texts or phone calls. Disappointed is not tye word I'm looking for."

"Seth provided a phone call before he arrived to let us know he was on his way. When he arrived he was able to diagnose the problem easily and with little effort, giving me confidence that he knew what he was doing. He was able to provide the part which was stocked on his truck and quickly and efficiently replaced the part and now the dishwasher is up and running doing what dishwashers do. It was a good experience. Thank you, Seth."