American Realty,

11526 Andy Rosse Lane, Captiva, FL 33924

"Just finished a wonderful week in Captiva at our usual residence! Lisa and team did a great job. The only change to our routine post Ian was that we had to head to Sanibel for a few of our dinners, but we are glad we did. So you don't have to do your own research on what is opened: Old Captiva House (great dinner), Cantina Captiva (don't leet the food truck fool you, great food), Boops By the Bubble Room (can still get the Bubble Room desserts and great coffee and muffins in the AM), Mucky Duck (didn't eat there, they don't take reservations and you can rarely catch a table outside), Doc Ford's Sanibel (awesome, ate there twice by request), Rosalia's (great Mexican food), Cielo Sanibel (best meal in a log time and best meal of the week), Timbers (crunchy grouper as good as ever). Make reservations before you get to the island. There are more diners than restaurants in many cases!"

"My family and I rented a home in Captiva from American Reality for the week over Christmas for close to $10,000.00 This was to be our family vacation. Unfortunately, Hurricane Ian destroyed the island causing damage to the infrastructure, bridge, restaurants, stores etc. Lisa Wheeler called us today and stated that they will not be refunding our money and that they will be keeping our money for two year and we can apply it then. Also that our money will be released to the owner on December 30th. She was extremely rude and condescending stating that I will have to contact my attorney and that I chose to cancel my vacation and did not take trip insurance. I did not want cancel my vacation... there is no island to vacation at...Why should American Reality use my families vacation money for 2 years. I had also rented a place in Sanibel for a week in January from Sanibel Holiday. They contacted me the week after the hurricane and refunded my money the next week and could not have been more ethical and professional. American Reality will respond ,as they do to all complaints, with a paste and copied state statue. Ms. Wheeler also refused to provide us with her brokers name repeating over and over that they do not fall under the real estate commission that they are Chapter 509 Department of Business and Regulations. I have filed a complaint there also. Just a horrible company to deal with."

"We now have found our perfect house and spot after 25 years of bouncing around. Our house was just perfect. Love, love loved it. Hope are deposit gets returned quickly."

"DO NOT BOOK THROUGH THIS COMPANY!!! Absolutely awful communication with a severe lack of customer service. No one on the team was responsive while we were on the property and then proceeded to insult us by claiming we were making false claims about trying to contact them. They had an excuse for every issue we had with no interest in resolving them or ensuring a better experience in the future. My family has stayed on the island annually for over fifteen years. This is the first and last time we will ever use this company."

"My family rented a private home on Captiva Island through American Realty of Captiva. Before checking American Realty we spent hours on the internet doing research to find the right fit for our family. We came upon the American Realty website and it was very helpful. They have a great selection of homes for every budget. My family had a small, but specific list of things that we had to have and American Realty delivered. I liked the online calendar that allows you to check availability without making a phone call and it was easy to make the reservation online. We booked months in advance and anytime I had a question I received a reply with a helpful answer. The photos and descriptions of the property on the website all seemed up to date and accurate. Once we arrived at the property everything was in order as promised. We had a couple of minor maintenance issues during our stay (big houses next to the ocean always have something going on) and they sent out a maintenance team right away that corrected the issue quickly with no impact to our vacation. We will rent from American Realty Captiva again for sure! Thanks"