Dental 15795 Southwest 152nd Street, Miami, FL 33187

"The dental work is fine They do good work in my experience The problem is pricing and scheduling for me and more so pricing than anything else"

"Absolutely worst customer service ever. Got there 15 minutes before my appointment which I had made for two months in advance and was the only one in the office. 20 minutes late a gentleman comes in and says he made his appointment yesterday and was called in before me. Another 20 minutes pass (40 minutes already waiting) a woman walks in and was called for her cleaning almost immediately. Another 15 minutes I was finally called in, I’m sitting in the dental chair for about 20 minutes and nobody has come into my room yet. I have been coming to this dentist office for about 10 years and I cannot believe the amount of little respect they showed. Got there 15 minutes before my appointment and still had to wait an hour and a half without getting service. Absolutely ridiculous."

"I've waited a long time to write this review. I normally don't leave reviews, but I wanted to give others a heads up. First complaint: I am to blame for this one because I didn't do my research. So I'm writing this here to warn others. I paid $3,600 for phase ONE of my son's orthodontal treatment. I was also quoted about $5,000 for phase 2. My mistake was not shopping around before I agreed to start treatment for phase 1. Now that I've shopped around, let me tell you that there are other places that do both phase 1 and 2 for $3,600. And I mean reputable places. Shop around before you agree to anything with them! Second complaint: My husband had a crown down here. My husband did everything that was recommended in regards to the cleaning before having this crown put on. Six-8 months after putting on the crown, it fell off. He went back and they put the crown back on, at no cost to us. Six months after that, the crown fell off again. This time we weren't able to save the crown. He went to the office to see what they can do for him cost wise. Because obviously this is faulty work, and we've already paid a hefty amount for the crown. I'm not sure what transpired with my husband and the office because he stormed out of there upset, and with no solution. A few minutes later the office manager called me and tried to explain what they can offer. A new crown would cost $1800 (or somewhere in that area), and they are willing to offer us $250 off. I tried to explain that they should be covering the entire cost, even though we don't have the crown, because it's not normal for a crown to fall off twice in under 2 years. So us having to replace the crown is because of their faulty work and we shouldn't be responsible for not being able to save the crown. The office manager tried to say that a crown is not a for sure thing and lots of things can contribute to it falling off, etc, so they can't be responsible. We've since consulted two other dentist and both have stated that there is no reasonable explanation why the crown has fallen off twice in under two years. None! If the tooth wasn't a good candidate for a crown, they should have told us that prior to us spending all that money for a crown. We've also had both dentist tell us that Altima's pricing is very high. Bottom line - look elsewhere. Save yourself time and money."

"I am beyond annoyed with this office. I NEVER do reviews but they have irked me so much with the lack of care for their patients time that I just had to. I’ve been a patient for about 4 years now and they have time and time again cancelled my cleanings the day before as if I didn’t have a work and travel schedule that had to be moved around just for my appointment. I showed up today for my appointment and they were like “oh we called you yesterday to cancel your appointment”....AGAIN. Yet I had no missed calls nor a voicemail. I DONT EVEN LIVE IN MIAMI, I live in NY!!! I’m having to schedule these way in advance for when I visit my family here. I will surely be finding a new dentist, it is unfair that I’ve been waiting since January when my actual cleaning was scheduled and then repeatedly canceled up till now, to not even be seen. There have been times when they cancel on me because only 1 or 2 patients are getting a cleaning that day and so the hygienist will not be coming in that day. So are 1-2 patients not good enough? I have had enough with them."

"If you are looking for punctual this is NOT the office! I have gone to the country walk office and the one on Kendall and 162 and in both offices they are constantly running late. My appointment was at 11:30 it is now 12:01 and still waiting! My husband brought our son last week had an appointment at 2pm and he left at around 4:30-5:00! This is unacceptable and should be known. So to everyone who is looking for a pediatric dentist i do not recommend this office!"