Zeno Office Solutions

"Don't believe their promises. They promise "world class support" and "your business will not miss a beat" LIARS! I have been waiting a week for help with no response and/or attempt to help. They make a small business feel helpless."

"Shoddy products, no support, shady billing practices. The phone line is never answered. Email billing and support is outsourced and pointedly unhelpful. Zeno has been one of the worst companies with which I have ever done business."

"Joke of a company. Their communication is awful and they make zero effort to earn new business. I needed a printer serviced and when I asked how long it would take to get an account setup the person emailed me back and simply said "I don't know". I never heard another thing from anyone. I found another company that was great, they came to fix the printer the same day I called at a very fair price."

"Extremely disappointed with this organization. We purchased a second hand Intec CS4000. The machine itself is not bad. However, Zeno have a monopoly of providing parts and supplies, so guess what a) very expensive with us not having the opportunity to shop around as the main distributor will not allow it (isn't that illegal in the US?) and b) they deliver faulty parts and then won't replace them because you have to notify them within 90 days, so if you buy stock for use in more than 90 days and then find out they won't even discuss it with you. Who does that these days? I have no option but to deal with these people. If you are reading this review and thinking of buying from them, don't. Their customer service is arrogant and they just don't give a damn. P.S. Their overall score of 2.5 is generous!!! Needless to say, I do not like this organization at all."

"Small business owners beware. Read the contract they give you very carefully. Better yet, have a lawyer review it first. Once a customer they do all they can to force you to stay with them and it's in the contract. And if you don't stay with them, it gets expensive, confusing and combative. Be prepared to ship your lease paid in full machines to "anywhere in the U.S." they tell you to - AT YOUR EXPENSE!! Even though their main office is nearby they will NOT pick them up. We also had problems with our machine due to use of non Xerox replacement parts by Zeno techs. Took a year to get it even mostly fixed."