Hand and Stone Massage and Facial Spa

"Used the website to buy a Christmas gift card. Prices seemed high for the gift card versus what was online a few days after. There was no easy way for me to re-send the gift card to the recipient. The recipient, however, gets regular services at the facility so I went along with it. I wouldn't go there by choice."

"I had to end my association with this company because of what I consider inappropriate and offensive remarks made by Aubrey Fernandez. Despite numerous requests to close my account, she opted to suspend it, resulting in unnecessary complications and unwarranted charges for services I didn't use. My hopes for a positive experience with Hand and Stone were not met, and it's disheartening to have severed a decade-long business relationship with Massage Envy for this company!"

"My first time coming was early December, I came in with a gift card from my loved one and had an amazing experience! Like so great I signed up for a membership! As signing up I ask soo much questions and feel as if the assistant manager yana is answering everything correct. She tells me I’m going to be charged on the 5th of January and I get 1 massage a month ! I ask when am I able to book my free massage … she booked me for 2 weeks . Yesterday I went to my appointment with the same lady I went to the first time who then took me to the back at 1:03pm . Then went over guidelines as always and made me sign . Then left the room so I can take my clothes off . Came back in after 1:15 and started my massage . That literally felt like a baby was playing with me . I left a 30 tip the first time . Maybe that wassnt enough so she didn’t care to put more energy into me . When she taps me and says we are all done it’s 1:50 on the dot . She started my 50 minute massage at 1pm even though she didn’t touch me until after 1:15. Pleas please please check the camera in the waiting room to see when I walked in and out . Physically no way I got a 50 min massage. I was pissed but not soo pissed because it was “my free monthly one” . However on the way out I was stopped and asked for a 70$ payment since I came in before the 5th. After I explained the assistant manager yana set me up and answered alll questions. I’m not the confused one you are . They didn’t provide a apology or anything it’s like their use to telling people the wrong information to get them back and then asking for payments after the massage .. giving SCAM because y’all knew when you set the appointment I made sure I didn’t have to pay anything until after the holidays . It’s holiday time . I have kids and a family …. I’m not taking 70 out my pocket for a massage during this season . It’s financially dumb for me ! This place has no remorse for anyone or the holiday season. I will continue to call corporate every day until I am reimbursed for a 50 minute massage That i clearly did not get like I said, please check those cameras this will become a legal matter . I will keep my membership and go to a better location that’s unfortunately farther from me."

"They give you a first time price online then when you drive 30 minutes to purchase a gift card for your wife for Christmas They inform you that price you came in for isn't available for gift card , but for and extra $55 I can get the basic pagage I came for . Didn't say anything about this online. The old bait and switch. Don't go here , they are a scam."

"I feel too relaxed every time. I go for my massages, I recommend July she is the best, I count the days to get my massages. July, thank you for such an excellent service, God bless your hands."