Leesburg Volkswagen

"I am from Massachusetts and needed a dealership while staying in Florida for the winter. The entire experience from the time I walked through the door was excellent. All the staff I dealt with were extremely friendly, helpful, and professional. I know that if I have the need to return to a VW dealership I will definitely come to this location. I want to give extra kudos to Ty who I dealt with mostly and also Ernest who was also very helpful."

"I chose this rating due to me expressing to the original rep that rung me up that I would get my oil changed elsewhere and that I did not want it changed at the moment. The rep advised me he could find a coupon for $10 off and I declined again and the rep replied “No problem”. After I received a video expressing everything that had been done to my car and any concerns the tech had except that my oil had been changed and, kristi whom was very nice came and got me taking me to the cashier which is when I found out I was charged for an oil change and at the regular rate at that. I then informed I didn’t want it changed but since it was changed I had to pay money I did not have at the moment creating a bigger problem for me.At that time I did ask about the coupon that I was informed about early on in the interaction and it was granted but I never wanted to receive an oil change."

"I have had great experiences working with Christie in the service department on repairs to my 2018 Atlas. She went above and beyond each time I’ve been in and is super responsive. She also arranged for me to get rides and from work which is over 45 minutes away each time I’ve been in. The courtesy shuttle driver Mike is truly amazing and super friendly. Kudos to both Christie and Mike for all their hard work and excellent customer service."

"Arrived a bit early for appointment. Went in, was greeted and got started checking me in. Time for oil change, but Christi checked on warranty items as well, and took care of a few of those. Took about an hour and a half, while I waited. Waiting area is pleasant, with coffee and tea and snacks available. Car was nice and clean when brought back to me, and Christi walked me out. Very pleasant."

"This is My first time owning a vehicle & honestly the best decision I made was going to the Volkswagen dealership in Leesburg FL. The whole staff was wonderful, great customer service and super nice. I wholeheartedly want to thank Shawn Doss. He was amazing! He did everything in his power to help me out and provided me with great customer service. He is super knowledgeable and knows how to sell. Very gifted young man. I’m thinking about naming my car Shawn! Lol They even offered me wings! Lol what a great experience. Juan M was also very professional, great conversations and super helpful. Thank you Tamara for being nice and giving me all the knowledge I needed on the financial stand point. Thank you so much! If I know anyone who’s interested in buying a vehicle I will definitely recommend this place."