Sunrise Collision Inc 1384 Northwest 65th Way, Plantation, FL 33313

"Worst decision of my life trusting these crooks with my car. I was in a fender bender that required my passenger side headlight, fender and bumper to be replaced. I dropped my car off before a 10 day trip on 9/7. I should’ve known what I was getting into due to the fact their office is completely disorganized. Papers everywhere and no sorts of order. They said it’ll be a 4 day job tops. I spent the $ to replace the other headlight so they’d match. On 9/18, they told my my car would be done end of day. When I got there, my car was in pieces. No call/text telling me it wasn’t ready. They also let me know that they LOST pieces to my car which delayed them putting it back together! The next day I Uber there to pick up the car. I noticed TONS of overspray on areas and the bumper wasn’t fully in place! Something told me to check the headlights before I left. Sure enough NEITHER OF THEM WORKED. They literally told me my car was ready without testing it prior to me picking it up. That evening, we got a tremendous amount of rain. I noticed the next morning water was all inside of BOTH headlights, damaging the components, faulty instillation job! We ordered BRAND NEW ones down Honda. I got my car back the wk of 10/16. On 10/20, several wks after the car was painted, the paint started to fall off the grill! When I took it back on 10/23, they claimed that they didn’t paint the grill. Tonyas exact words were ‘The grill wasn’t on the invoice and my guys are too lazy to paint something they’re not getting paid to paint.’ When I broke out the before & after pics of the car, she STILL denied that they painted it! I talked to the husband Joe and he could clearly tell the paint on the grill was done by them. The day before I took my car back in to paint the grill, I noticed my brand new, never damaged prior headlight wasn’t working. When I shared that with them during my next appt, I received 3 different stories on why it was not working! It wasn’t broken before and anything damaged by the previous faulty headlight should sb rectified. They REFUSED to fix it. These people cut corners, lie about the job they do, poor communication, and completely disorganized."

"My recent experience with this Body Shop. I had a minor repair of my front bumper cover. I paid out of pocket, so no insurance was involved. After the repair was completed, i drove the car for about a week, and noticed the bumper cover was pulling out of place, in the same spot where it was damaged. I took it back to the shop, explained the situation. At first, they told me, no problem, would fix it quickly for me. As I sat the in lobby, I was then told, it appeared to the technician that I might have pulled back from a parking divider and caused damage. I disputed this. But I was told all I needed to do was tip the technician and it was fine. Until the greedy owner, decided that he wanted paid for $10 for "glue" that would be needed. Then, the owner decided that wasnt enough, rather than tip the technician, he wanted $20 for labor. At the end of the process, I was charged $40. The owner even commented that only 1/2 a can of glue was needed, so rather than charge me $10, they charged me the full amount of the can. So, in essence, rather than give good customer service, fix a "questionable" repair, rather than let his technician receive a $20 tip (which I was prepared to do), he got greedy and decided wanted paid for the labor himself. So at the end, the owner tells me,, "its better we part friends, than enemies, as you will want to come back if needed for any further repairs". To this I say, not in my lifetime. In response to your response, sorry, that didn't happen. YOu didnt drive the car, I did. There was nothing I came in contact with, and I measured any parking divider, it wasnt possible that happened. Not to mention, I stood there and listened you tell your assistant, the glue cost $20, and would only take a half a can, and you charged me for the FULL CAN. Not to mention, that at first, the repair was no charge, then, went to a tip for mechanic, TO YOUR BEING GREEDY AND RUDE. YOu intentionally, cheated your mechanic out of a tip, so you could take a SMALL PROFIT. SHAME. I wouldnt recommend this shop to my worst enemy. I was an insurance adjuster for 32 years, and customer service is something I KNOW."

"I had to drop my car off because I just got in an accident and stressed but they were very polite and professional. They were able to help right away. Nothing but good things to say"

"Absolutely awesome from start to finish! This body shop is near to my house and I'm so happy I went in for a free estimate. A woman had hit my parked car and I needed both doors repainted and dents removed. Tanya and Joe were so helpful since the moment I walked in. Very friendly, knowledgable, and overall super nice people. They kept me updated and had my car ready on time as promised. My car looks flawless. Highly recommend this body shop!"