Advance Auto Parts

"I needed to replace my wipes since we were heading to the NE and lots of rain/snow was expected. Came here since they advertise they install the wipers for free. Bought wipers and when the associate tried to install, he couldn’t figure out how to do it. He went in to ask for assistance from his colleagues and no one wanted to help because it was lightly raining. When I explained I needed them replaced due to a trip, he said if I could figure out how to lift the wipers, he could install them. I would expect associates to be trained on this if it’s a service being advertised. I ended up returning the wipers and left. Although the associate was friendly, there was little effort to problem solve the situation or provide a level of provide customer service you’d expect when specifically advertising “free installation.” I will not be returning."

"My battery failed and I went to this place on Dec 14 for a battery test after hearing from an ad on the radio but nothing happened because the tester was broken they said. I don’t know if was true or not. So I decided to go to a competitor store very close and I received great service. Note. After testing My battery, starter and alternator were good."

"I needed my brake lights and wipers replaced so I stopped into this shop. The young man who helped me was super professional and helpful. His name is Sean....ask for him if you ever need help with your car!"

"I had a flat tire and was extremely late to work. I needed immediate assistance and that’s exactly what I got. Management sent the word down to Mitch who changed my tire at nascar pit speed. Very appreciative of these men who could have told me to wait in line but understood the situation and got me out of there quick. Will be going back for all auto issues from now on."

"Janelli-- is a disaster I came into the store on July 5th, 2020 23 and left the store around 3:40 p.m. Janelli was in the front of the store reprimanding one of the employees that was on the register in front of approximately six customers including myself. I found her behavior to be condescending rude disrespectful and uncouth. She was yelling at the employee and this employee had a look on his face of being terrified. As an investigator currently working at the local sheriff's office it is very evident to me that Janelle lacks people person skills and managerial skills. You can tell that she has likely been passed off from store to store and this may be her last destination. When the customers cleared out of the store I had a conversation with janelli in front of her counterparts and advisor of her actions. Her mannerisms and demeanor was that if somebody that did not care about what I was saying nor her job. My father and a mechanic that everybody in the store knows comes to the store often and they all have had negative reviews about Mrs Gianelli/Janelli. My counterparts that have come into the store said that you could tell that she was reprimanding them for something that had occurred earlier in a retaliatory type of mode. Corporate truly needs to do something about this."