Firestone Complete Auto Care

"I can't say enough of good things about this establishment. It all started with Superior Customer Service from Shane. He was able to get me seen in a moments notice. I also didn't have to wait long for my tire to be fixed. I left there confident in the repair service and I will forever be a future client"

"I have been a lifelong customer of Firestone. I have owned a Toyota 4-Runner for 9+ years & I've taken exceptional care of it. Firestone has always been my first choice for trusted & quality car-care maintenance. I have typically had a better than average experience with the customer care sales reps and/or store managers. However, my last experience just days ago did NOT go well at all, initially. A man, who made a point to me that he was a new employee of Firestone (Chris), made our experience an extremely unfortunate one. This happened at the Port Charlotte, FL location on Cochran Blvd. Needless to say, he was rude, thoughtless, very salesy in his approach, & very uniformed of my loyal patronage. After treating me like I wouldn't know a thing about my own vehicle maintenance needs, I promptly chose to leave the store only having an oil-change completed at that point in time. We had been awaiting completion (4 hrs) of several items including a rear brake job. However, his lack of knowledge and/or inexperience left him awkwardly 'selling' me on the very services I had requested when setting up our appointment. I chose to stay with Firestone & drove up to the next town the following day in North Port where Chuck & Shane were extremely knowledgeable, helpful, and especially friendly, which often makes all the difference to a loyal customer. Thank you to both of them for turning things around for me & also taking care of all our vehicle service needs."

"When my wife had her passenger side front caliper seize up on her Jeep while driving, I tried calling a couple of repair places but neither could get us in to do same day repair. I then called Firestone Complete Auto Repair and talked to Chuck who got us in within a couple of hours. Once our vehicle got looked over it was recommended to replace the rotor, pads, caliper and brake line to get it back on the road. Since everything was going to be replaced and based on their recommendation to have the same parts, I decided to do the front drivers side as well. Both Chuck and Shane were very professional and explained everything as repairs were being made. I don’t know the name of the person who did the work on our car but he did a great job. My wife couldn’t be happier with the way her Jeep feels now while driving and braking. I will bring my vehicles there again when needed and will recommend Firestone to my friends who need repairs in the future."

"Excellent management! Chuck has taken care of my Toyota since 2017. Lucky North Port that Firestone brought him back from retirement to manage this location. He and his staff are competent, reliable, and honest. He communicates clearly and simply essential points related to necessary repairs. Someone you can trust with your car!"