Jiffy Lube,

3365 Florida Avenue South, Lakeland, FL 33803

"I am writing this review to express my extreme dissatisfaction with the service I received at Jiffy Lube. My recent visit to their establishment for a standard oil change turned into a nightmare that cost me both time and money. I'm extremely disappointed as I've been taking my cars here for several years without issue. During the routine oil change, one of the mechanics decided to remove my air filter without any explanation. To my shock, they then tried to charge me an exorbitant $50 to replace it. Knowing the actual cost of an air filter, I declined their offer and opted to purchase one at a fraction of the price on Amazon. However, the problems didn't end there. The mechanic struggled to put the air filter back in place, and on my drive home, my check engine light came on. It turns out they had forgotten to reconnect a crucial component, leading to a trip to my regular mechanic. He fixed the issue, but the next day, the check engine light reappeared. I returned to my trusted mechanic, who discovered that Jiffy Lube's negligence had caused damage to the sensor, requiring a replacement, and a fuel line flush. This unexpected and avoidable expense amounted to over $400 in repairs. Despite my transparency and cooperation throughout the process, Jiffy Lube assured me that they would cover the repair costs. However, it has been months, and I have not received any communication or reimbursement from them. This experience has left me not only frustrated with the lack of professionalism and competence displayed by Jiffy Lube but also significantly out of pocket due to their mistakes. I strongly advise anyone in need of an oil change or any automotive service to steer clear of Jiffy Lube. Save yourself the trouble, inconvenience, and unnecessary expenses by choosing a more reliable and customer-oriented service provider. I, for one, will never be returning to Jiffy Lube and will actively discourage others from doing so."

"Be careful....I have been visiting the Lakeland Jiffy Lube with both of my vehicles since I moved here 3 years ago. I will now be finding another option for my auto needs. I took my minivan in for an oil change on 12/19 to the Lakeland Jiffy Lube on S Florida Ave. I always get a full synthetic oil change plus something else done that they recommend. On 12/19 I went in for my normal oil change, got one other recommended item done, then I was told I needed new brakes. New brake pads and new rotors were estimated at $1191.77. I was told that this needed to be done sooner than later as it was a safety issue. There is no way I wanted to spend this the week before Christmas so I took the estimate, thanked them, had a serious conversation about safety and moved on. My invoice this day was $221.80 as I almost always have one recommendation completed with my oil change. I spoke to my family about the brakes and my brother agreed to put on my needed brakes if I bought the parts. I was not experiencing any grinding or jolting or anything so we decided it could wait until the holidays were over. I purchased the pads and rotors from the auto parts store for $450 and brought it to my brother at the beginning of the year. Once he got the front pads off, he came in and informed me that whoever told me I needed new brakes was either not knowledgeable or not trustworthy. Either way, I should NOT trust them with my vehicles. I still had a little more than HALF of my brake pads remaining. So if a brake pad is worthy of 40,000 miles, half of that would allow me another 20,000 miles.....which should last another year and a half! Imagine my frustration knowing that I was told my safety was in jeopardy....but for $1200, I could sleep easy. Then to find out that if I had paid Jiffy Lube $1200, they would have replaced my brakes and rotors and I would have never known that there was nothing wrong with my brakes!!!! So my concerns are multiple.....IF they truly cannot tell if the brake pads are at HALF, there is a training issue. IF they can tell the brake pads are at HALF, and I am a female, so I won't know, there is a morality issue. Either way, I feel like I have been putting my trust into a facility for 3 years now and it has all been a scam. I will not be going there anymore. Whether the problem is a lack of knowledge or a lack of morality, it is not acceptable. As a human, this is unacceptable. As a business owner, this is unacceptable. I understand and accept that in a service industry, you are entitled to make a profit. I just feel that there is enough profit to be had in the things that are actually wrong. I was made to feel like my vehicle was unsafe and this needed to be taken care of right away (he actually said this needs to be done "sooner than later"). I have attached pictures of the back brakes (which were the worst of the brakes). The left side is a completely new brake pad. The right side is the brake pad pulled off my "unsafe" vehicle."

"They send me a coupon for a free oil change every year for Veterans Day. So I get up early to be first in line. So I show them the coupon and they say it's OK to use. They do the oil change and What A Surprise they won't accept it then I get stuck with a $65.00 bill. I WILL NEVER USE THEM AGAIN!!! :( THEN YOU GET A GENERIC REPLY THAT THEY SEND TO EVERYBODY FROM A COMPUTER. :("

"BIG DISAPPOINTMENT! Staff was friendly. Got me in and out within 40 mins when they did my brake fluid flush.... problem is THEY LEFT A MESS AND OVERFILLED my reservoir, and LIED about the price. I called at 1:32pm 10/17 and talked to a white lady on the phone. I asked if they had time for flush and the price. Was told $119 for the service. Welp that was a LIE. It's $129 plus tax and she didn't wanna fix the price that she quoted me over the phone. Just gave me a little sorry and I will know next time for the next customer. Online and when I called Brandons location they stated/showed Veterans can get a discount off service. I asked and she stated nope no discount for that but I'll hook you up. Look at receipt and was charged more than quoted and no "friendly discount" that she said she was gonna put on. When I parked my car I looked at my reservoir it was overfilled with fluid. Like cmon ROOKIE technician. U can visibly see it's overfilled so why not fixed the problem and take some out! My car has fluid left in the engine area and outside of car. Looking at paperwork it states that William B was my cashier but I never gave a MAN my card to check out. I gave a old white LADY my card and she also handed me the receipt and my card back which took about 5 mins. Definitely go somewhere else. Online discounts are false! Prices quoted by techs are wrong! (happened to other people too from the reviews) Car overfilled! I'm scared they just topped the fluid off without even flushing it out thru pipes considering the PAPERWORK is PLAGIARIZED/INCORRECT/LIES. Thank God they didn't try to sell me and extra service! GO SOMEWHERE ELSE!! BIG WASTE OF TIME. SHOULD OF DONE IT MYSELF!"

"It's time for that oil change. Where do you turn for quality service at affordable prices? It's like you need an angel to navigate you through -oil types, -price variances, and quality service. DON'T LOOK ANY FURTHER! You have found your oil change guru...AND her name is ...get this ...ANGEL!! Angel over at Jiffy Lube works with Donnie and her team of dedicated, courteous, skilled, and professional technicians to take the stress out of vehicle maintenance programs for you.. If manager, Will, has not approved your car's health plan, then Jairo and Kia will not be able to help protect your transportation investment... and for me, (what was that popular pop song back in the day...by Hall N Oates), that went, "I can't go for that" But what I can go for is.. Jiffy Lube, And if you are at my Jiffy Lube on South Florida avenue, link up with Donnie and those guys over at Jiffy Lube. Team Jiffy Lube will ease your preventive maintenance worries... AND please give Donnie an elbow bump for me! Please LIKE if this helps you and / or FOLLOW so I can continue to contribute..."