Ashley Furniture Distribution Center

"Greg is Awesome Ill come and see him next time"

"Upon entering Ashley Furniture in November (Clearwater location) I was assisted by Nancy. I purchased a black livingroom set. It is so comfortable and beautiful. When you are ready to purchase at Ashley stop by and see Nancy she is very helpful and she works with a wonderful group of sales associates."

"The furniture is poor quality and the customer service is lacking. A barely used couch should not be having seam separation a within a year of purchase. The warranty, which we paid for, does not cover seam separation and the warranty service is difficult to work with and actively attempts to block you from reporting the ‘accidental’ damage they do cover. Replacement cushions covers would have been a simple solution to deliver quality service."

"Ashley staff seems to be willing to go the extra mile to make a sale after the deal has been sealed…Customer is basically on their own. Been dealing with a Customer Experience Specialist since July 2023 and just as I thought we were going to finally get a resolution she’s gone MIA! Have sent several email messages to no avail. Never again Ashley…. Once and DONE!!!"

"These guys have pushed back my delivery for over 2 weeks since the promised delivery date and have the most incompetent customer service team ever. I live close to the delivery center and was supposed to be delivered between 2 to 7, which narrowed to 3 to 4, and then got pushed back to 8:30 to 9:30. When I spoke with customer service, they told me they would cancel my delivery for that day and put it on the truck for tomorrow. I never got an email with the time rescheduled, and the guy showed up at 9:10 with my delivery. Now, the time has been pushed back again and now that there's a hurricane I'll not be getting my furniture until some time in September. I've never had this much trouble getting my furniture delivered and I doubt I'll be buying anything from Ashley again."