AutoNation Honda Sanford Service Center

"I bought a brand new 2024 Honda Odyssey in December. I noticed my breaks were noticeably squeaking. I took it in to the service center the first time and they shaved the front rotors which took 3 hours. They never test drove after to see if that resolved the problem. Had to take it back a second time and wait 2 hours to replace the front break pads. I then asked if they test drove it to see if that resolved the problem. I was told “no, because they worked on the rotors and pads, there is nothing left to fix.” After I left, I noticed the breaks still squeaking. I then got a hold of Brian, Manager and he was able to listen to my frustrations about the situation, understood and got me yet another appointment. But this time he offered a rental so I didn’t have to wait there for hours yet again. I dropped it off, they gave me the rental and almost acted annoyed that I was back as I was checking in. Sitting there for over 5 hours with my 2 year old and missing work was definitely not something I wanted, nor expected after purchasing a brand new car. They called to let me know the parts were not available and they would have to leave it over night and would be ready the next morning by 11:30 am. The next day, I called at least 5 times to check on the status before I drove out there. No one returned my call until 2:30 pm to let me know it was finally ready. It would have been nice for someone to call me that morning just to let me know of the updates. After everything was said and done, they replaced the front rotors as well, but the squeaking did not stop. This did test drive it this time and realized it was the back rotors the entire time, not the front. They shaved the back rotors and the squeaking finally stopped."

"Unexpectedly great experience with my service appointment! Greeted / acknowledged right away. Service manager kept me informed - texts, photos. Job done quicker than anticipated! Check out smooth and my car was even driven up front for my departure. I would be happy to bring my car there again!"

"My experience was amazing. My sales rep, Manny, was not at all high-pressure, and did not have the used car sales person appeal. Rather, he treated me like a human being. I enjoyed the experience overall. You guys have definitely made a customer for life."

"I bought a Honda Accord like a month ago, I didn't have the time to do my review. So Sergio Perez was my sales person and he was awesome and very helpful. He did everything he could to help me to buy the car at good price. I’m a happy customer. Then last week took the car to check something and Kenny was my service advisor and he was very professional and knowledgeable. diagnosis and exactly knew what my car needed and helped with the warranty. I will always continue service at this location. Thank You!"

"I'm happy with the service at this facility I had no problem scheduling an assessment on the same day I called. Jorge was very attentive to the issue I was having with my car, he explained and showed me the car feature's functionality as well as the coverage and the potential service cost beforehand. I'm delighted with the customer treatment I received at AutoNation Honda Sanford Service Center."