Pep Boys

"Last time I had a great experience. I drive way too 98 north just to that pep boys. Hopefully my next experience will be great. Jared helped me out last time."

"My car broke down in Lakeland late afternoon on Jan 18, 2024. I was able to push it to this Pep Boys where I spoke to Jared. He was very helpful, but explained they couldn't check it out until the morning of Jan 19. I got a call from Jared about 7:20am on the 19th detailing for me what was wrong and giving me an estimate. As it turns out, the needed repairs involved an alternator which had been installed in Tampa and was under warranty. I worked it out to have the car towed to Tampa. Pep Boys did not charge me for the diagnostics, which I expected to have to pay. Jared was extremely helpful and beyond professional. I especially appreciated how he got the estimate to me so early in the morning. I also observed how he treated other customers while I was waiting to give him my keys. He was equally as professional and helpful with them, even at the end of the work day. I give Jared and this Pep Boys location my highest recommendation."

"The staff were quick and respectful. When I had a question about another service they recommended I get, the staff member explained it to me in an easy-to-understand and nonjudgmental manner and I appreciated it. I'll for sure be going back."

"Horrible experience time after time. The vehicle service is irrelevant because the people working here will lead to this locations demise. The service manager either needs extensive customer service training or should be removed from all customer contact responsibilities. He should never have the opportunity to speak with customers because he does not present that he cares in the least bit about anything. He alone makes the experience at this location terrible. I've given this location far too much of my time. Do not waist your time at this location."

"Great work and customer service! Manager took my order and had the tech work on my car. Replaced and aligned wheels in a timely manner. The tech reported other things that needed attention but no pushing sale or anything like that. They just notated it on your file. The price for the tires were pretty good so check their sales special."