BMW of Gainesville

"This is a super delayed review, but nonetheless something that had to be told. We traded in our x5 for an x7 (unseen- on its way from the manufacturer), we negotiated a deal and clarified that we are turning in our current vehicle (x5) but the payment had just renewed for the following month, therefore we would be owed a months payment back or credit for this new vehicle. We were assured it would be done. A Month or two later we check back at the status of this refund or credit and all of the management at BMW put their hands up as though it’s not their problem and it’s something i need to take up with BMW financial. I assured them without resolve that i would never walk back in there and I’m sure they all scoffed at it - either way they’ve lost my trust and business. Salesman: Charles Supervisor: John PS: the BMW x7 we have is awesome, we now service our vehicle with BMW OCALA and their world class service team, so go check out their business!"

"Avoid this dealership for servicing your car if possible. I have had problem after problem with this dealership. 1st issue: There was a broken clip holding my bumper on and it took me bringing my car in 3 times for them to fix it properly. When they kept giving the car back to me the clip was still broken. It finally got fixed after I made a call to BMW North America. (Spring-Fall 2021… yes this took 6 months to resolve a bumper clip) 2nd issue: I asked for a diagnosis on my car because I was hearing an odd noise from my engine bay. I was told I had $6000 in repairs needed, none of the items were related to the engine (all cracked pipes or structural things) one item was a cracked control arm (this is important later). I made some of the repairs and picked the car up. While driving back my car’s dash lit up like a Christmas tree with every light imaginable before I was able to make it home. They towed my car back to the shop and told me that my “alternator was throwing sparks into the engine bay”. However, an alternator was not on the list of items that said needed replacing, they also claimed to have done an electrical test showing multiple electrical systems were fine (for those unaware, the alternator charges your battery and if they did a test that would definitely show up as a problem). As for the control arm, I had my vehicle serviced by another dealership to which they commented that my control arm was fine without me asking them to check. This leads me to believe that no tests were actually done on my car and they may have just said random things needed replacing just to get money out of me. They still asked me to pay for the alternator. (Spring 2021) 3rd Issue: I brought my car in for an oil change… when they cleaned my car they confirmed that their car wash system chipped the paint off my rims. And not just a small amount, on all 4 rims there are pieces of paint missing that are several inches in length. They refused to reconcile the issue in any way and I still have chipped rims. (Summer 2023) 4th Issue: I asked them to replace my weather seals around my rear taillights. To do this, they needed to remove the taillights. My driver’s side taillight has condensation on the inside now. (Summer 2023) Please avoid this dealership if you possibly can. They have literally caused more problems than I had originally asked them to service. Seriously, I asked for service 3 times and there are 4 problems. I have attached pictures of my damaged rim and my car on a tow truck shortly after it broke down from the alternator."

"I was surprised by the excellent treatment that my family and I have received. Everyone was so polite and respectful and provided me a very good buying experience with all the clear information that I needed to make my decision. The aftersales is top quality as well. Thank you Zachary, John and Dave."

"I Loved the friendliness and respect from the staff; especially salesman Charles Beyer. Charles was super friendly, knowledgeable, and worked extremely hard to get me the best deal on my new BMW. His spectacular customer service skills resulted in my commitment to the sale! Eugene M"

"My husband and I, had a great experience at BMW of Gainesville. Everyone was very friendly and welcoming. I was able to purchase the vehicle I traveled from Brunswick to buy. Service was great. Thanks guys for all your help."