Holiday Inn Express & Suites Jacksonville SE- Med Ctr Area, an IHG Hotel

"My interaction with the hotel was intercepted by the ReservationBooking site, which presented themselves as the hotel: I had no idea. They told me the hotel was within walking distance of the Mayo Clinic; it's not. It's 2.8 miles away (down the highway). I also had to leave a day early but the hotel wouldn't give me a refund because I got scammed by the reservationBooking scammers. When i spoke to their front desk, I was told it happens all the time, which basically means they know about it. They refused to refund me for the day. Also, the door for my room didn't shut. They did nothing about that. Very unfortunate stay and it would get a zero star rating if I could do it."

"Our room was nicely appointed, clean and comfortable. Great full breakfast and close for us to the Mayo Clinic. Good reasonable rates too."

"I can not comment on the rooms because we never made it there. If negative star options were available for service I would give this hotel negative stars. Do not assume they will have the room type you were guaranteed. This hotel staff, especially Ali, need some extreme training in customer service, tact, and decorum. Instead of trying to pass the blame to anyone else try to solve the problem. It seems to me that if a hotel is oversold, an equitable solution or a cancelation should be offered. Neither were by this hotel staff, or corporate customer service. Stay far away from IHG if you expect to get what you reserved."

"We checked into the hotel with Kiah. She went above and beyond each day. Kiah was extremely friendly and made our stay absolutely enjoyable. Every member of the staff was friendly and welcoming. They took the time to get to know us and greeted us by name. I will definitely be staying here again!"

"My wife and I stayed overnight for a medical appointment. The room they put us in on the first floor was musty and smelled. We were tired from travels so just fell asleep on the beds. After waking up and putting my feet on the floor carpets was soaked.jacksonville had gotten a lot of rain so I’m guessing they had some flooding. The room should never have been allowed to be occupied. Also their tv cable was out on their service and they were unaware of the problem. Front desk was clueless. We don’t stay in hotels that much,but have learned a lesson. I will now ask to see room before I accept it. Will never stay here again. Very very very bad experience"