Showcase Pool & Spa

"Stopped in to get a hot tub and what got a nice deal hot tub on closeout and we worked out a deal that work good for both of us."

"My hot tub was damaged at the manufacturer. It has taken 2 1/2 months to figure this out. Andrew initially tried to say it was “user error” and I didn’t know how to operate my new hot tub! It turned out that the aeration tubing was wedged between 2 pieces of wood in the frame AND 2 holes were drilled into it as well. They only want to bypass the tubing and not replace the damaged hot tub they sold me. I’m legally disabled and bought the hot tub for medical reasons at the suggestion of my neurologist. This is unacceptable."

"A great place to shop for pool needs. Family oriented and friendly. Lots of spas th choose from."

"Do not buy from this place!!! They are “crooks” and that is the nicest word I could say. This company is not credited by the BBB and has so many complaints against them. I decided to cancel my order/contract and was told that they do give refunds! So I’m out of $5,600. In the contract it says that the buyer has the right to cancel the contract and they would charge a 35% restocking fee for a pool that was in stock! The manager told me that it would take 7 to 10 days to get my refund. Two weeks later and still no refund. I went back up to Showcase and the manager told me that the owner said that I was not going to get my money back. By this time I was livid. Went to the police department and was going to make a theft report and they instead called them and said that I was there to make a report that they would not give me my money back. They told the police officer that I was going to get my money minus the restocking fee. It took another two weeks to get my money back minus the fee. PLEASE DO NOT BUY FROM SHOWCASE IN PENSACOLA, FL My whole story is way too detailed to go into about the miss communication between the business and the installers! Please do your research deeply before shelling out thousands of dollars. Went with a Safeway pool and put it up ourselves for about $400 compared to $5,600!"

"We love our new backyard! Thank you Showcase Pool and Spa. We recently had a gunite pool and pavers installed after years of putting it off. This is the company to use if you want great service with professional staff. Each contractor that worked this project was there when scheduled, easy to work with and did a great job. I am so glad that we decided to go with pavers around the pool. We still have to finish our outdoor kitchen/bar and pavilions but the pictures below show our beautiful backyard with an additional 2000 sq ft living space. We love it and highly recommend you visit this company if you decide to have a pool installed."