Dunkin'

"Coffee was made poorly 2 days in a row and when politely pointed out the staff had attitude and still did nothing to fix it. I drink the same thing every day and spend between $80-100 a week at DD so this is very frustrating and makes me want to use a different location."

"I don’t like to review but this is necessary; hopefully no one else experiences and the store makes a change. I ordered 5 donuts, 3 wake up wraps in the drive thru; we got home and could believe the poor packaging of the donuts! It was all thrown in a BAG (reg glazed; powder; and double chocolate) the chocolate icing was smeared on the others, the powder absorbed the “wetness” of the glazed so it was not a powdered donut (my son was upset); the wraps were mushy, didn’t seem cooked enough. Also, had coupons to use; one for a FREE medium coffee WITH purchase which was NOT applied but took my coupons; this has happened before but I let it go. Still spending almost $14.00 and the entirety of my purchase being garbage, including my receipt you can’t read to review! Hugely disappointed!!!"

"I ordered the new pancake wrap, and my cheese was completely burnt. They cut the sausage and egg in half, but it looked more like someone took a bite out of it. not very appetizing."

"From the moment I pulled up to the drive thru speaker, I had a poor experience today at this location. The lady at the intercom immediately said “what can I get you” no welcome, hello nothing. I was taken back from that…but proceeded to order. I specifically asked for oat milk (it’s printed on my order sticker) however when I received my drink, I automatically knew it was whole milk due to the color. I alerted another lady and she argued that she made the drink and used oat milk. It didn’t taste or look like oat milk at all…I had to throw the drink away. $6 wasted, I order the same coffee all of the time I can tell the difference…the ladies didn’t care, they were too busy complaining about how their manager asked them to come into work when they had no childcare…"

"I just want people to know hey look I go to one specific dunkin'. Why, because they're the only ones that do a correct service. And treat me well they give me good coffee. I just don't like the fact that now Duncan is just a coffee place and not a donut anymore. It just used to be a place where you can get donuts around the clock and now you can't I mean you can't get the donuts you want anymore. I like the service, the food so so it's like any other Duncan. So I can't really rate that. I'm just giving it the best rating I can because that's what I feel is to me. And honestly I believe the ratings doesn't matter how much you pay. It's how you are treated and how much you pay. Because without customers there is no Duncan. So be careful about the questions that you asked because that could get you in a lot of trouble."