Ulta Beauty US Highway 27, Lady Lake, FL 32159

"This has been the ulta I primarily shopped at for years. But tonight felt so special. THANK YOU ABY!! For being so attentive, allowing me to take up over an hour of your time with questions about make up, you showing me how to best apply foundation, concealer, blush, and bronzer. You walked me through some fabulous perfumes for my big day coming up so I could have memories with that specific one. I cannot thank you enough what an impact you made on my night."

"Bought gift cards for Christmas presents. The associate pointed out that I should use their phone number so they would get points for the purchase (with printed receipts) She was very nice."

"Courtney was SUPER and did a super job doing my second ear lobe piercing. I called the store and it was easy getting an appointment with Courtney in the salon. She took me right to a chair and explained the process and ensured she knew what I wanted. Courtney took her time and carefully measured and placed dots on each ear. Then she showed me to ensure I was happy. She was careful and clean with the equipment. She showed me the earring choices to select; there are several. I chose the hypoallergenic silver colored hearts. I HIGHLY RECOMMEND Courtney!! Everyone in the store was nice and helpful."

"Booked an appointment to have my hair colored with Ulta. I have done so at the Gainesville ulta many times. I was then basically ganged up on by the GM and two stylist with a list of reasons as to why they couldn’t preform my hair service. They didn’t go over alternatives with me if they had given me even a moment to explain that I understood and I was frustrated but would still be happy to get something different or even just a trim and blow out. I let them know I didn’t want to reschedule because I have a very hectic life and days off are hard to come by and they acted like I was trying to argue with them and got defensive. It was like they didn’t want to work on my curly and textured hair and were doing whatever they could to get me out of there. I understand they had a holiday party at 6 and said they had to get everyone out right at 6 and couldn’t go over. It was 4:15. The girl that I had the appointment with looked at my hair and almost immediately went to get her manager before even letting me explain that I wanted color *if possible* a trim and a blowout. As soon as I said I wanted color (at my color appointment) she shut down and didn’t want to hear anything else. I’m obviously not going to let someone who is telling me they are not confident they can preform the service on my hair, preform the service but they could have at least heard me out about the trim and blow dry before jumping all over me. It was embarrassing and really made me feel terrible the way they handled it. Like they wanted me to argue and fight, but I just wanted a trim and a blowout if they couldn’t do the color. Instead they tried to force me to reschedule the entire service. Then when I told them I had been canceled on a few times by ulta so I really wasn’t interested in continuing to reschedule the Manager said “well I’m going to look that up in the system then and see who’s doing that if that’s the case” as if I was lying. When they were also canceling my service so obviously it’s something that happens! They also looked at my current color and tried to say I didn’t have it done at ulta and they didn’t see it even though I literally have a selfie of myself in the ulta getting it done . They were defensive, argumentative, and unwilling to work with me beyond just rescheduling due to my textured and curly hair."