adidas Store Orlando 8001 South Orange Blossom Trail, Orlando, FL 32809

"I called regarding an online order, they stated "im unabe to help" . I asked if they can transfer me to customer service, he also stated "I cant transfer you" I asked for their number, none provided. Just told him I'll google it but as an employee for adidas I believe you should at least try and help before hanging up without resolving nothing"

"The worst manager they have for that Adidas store by the name of Giovanni. I attempted to return a pair of shoes with order number that was an online order. I actually wanted to return them for a new purchase he then proceeded to tell me I was not able to do that and that it had to go back directly to Adidas online and that he could take the shoes from me and he would send them back. Did not provide me with any type of receipt for anything showing that the shoes were handed over to his Store and into their possession. Claims that it's sort of like a concierge service, but I'm sorry I can ship my own shoes I don't need them to do that for me especially when there's no proof that they were sent off, If I send them off I will at least get some type of receipt or something showing that they were received by fedex. I'm not handing over something without proof that it was given to them and willl receive no confirmation of some some kind aside a generic email that I requested to return the shoe online and they are waiting for my return something again I can do. I have dealt with different stores before in Miami and other locations and I was always able to return the item and get my money in the store or exchange the item for something else. When asked why their return policy is different with online orders they just basically told me that they have their own return policy for that store. I called up Adidas and I also asked and they said that should not be the case. They are part of Adidas and that the return policy should be the same for every store and that they would file a complaint. Unfortunately this is not my 1st time having a bad experience with them And that specific manager."

"A OK. If you are a sports fan or an active person, you'll love popping in here and seeing what they have. They are a flagship store, so they have regular pricing and occasional sales. It's very warehouse feel with concrete floors and metal fixtures. The staff was very friendly and offered us assistance if we needed it. I was looking for a gym bag to hold all my stuff for cycle and yoga classes, which would include a specific shoe holder. They didn't have a bag that met the things I was looking for, but they did have some great options overall. I love their shoes and their gear, so I stop in here a fair amount to see what's new. I especially like their new line of light pink gear for ladies. Overall: B+ Solid location for sports and active fans alike. They do have a good mix of gear and accessories - mostly regular price, but they do have occasional sales if you watch for them."