SEPHORA at Kohl's 492 U.S. 441, Lady Lake, FL 32159

"Asked a lady to check for an item and she didn’t want to check when I asked asked again she accused me of thinking she was lying. Super rude and disappointing I hope they don’t allow behavior like that to continue."

"No wonder why this Sephora has such a low rating. Very very poor customer service. Their employees and management are telling two different stories when it comes to returns. The employee told me to test the product and if I didn’t love it I had up to a year to return for my money back, as long as I kept my receipt. Manager is saying only 60 days and refused to refund me after 62 days."

"Did not realize how over priced everything was for the selection they had, wasn’t worth coming in for. And I watched a woman wait at the counter to check out for 20 minutes before someone came to help her. walked in and was told hi and nothing else. At least I wasn’t followed around to make sure I wasn’t stealing. Sephora loves to tell their employees to stalk customers. Thought I’d give it a shot but ulta will always win me over.."

"I had a bad experience in that place. Usually I help myself and hardly ask for help. And I tested the product I was planning to buy, but a few lip liner and eyeliner didn’t have a tester. So I found the product myself because it was nobody around to help and went to register to pay. But at the time when I was ready to pay I asked cashier if I can look at my product again to be sure that I got the right color and she say NO. You can’t look at eyeliner or lip liner because it’s the policy of the store. And I say I am not going to tested or try it, just look. She say NO you can’t open and look. I had product in the basket worth about $300-$400 and I just left half of the product on the counter and didn’t buy it. I told the cashier that it is very strange policy and I never had such a bad experience in any another Sephora in California or Florida. And I am professional make up artist and would never go to that store again. She wasn’t nice at all. It is plenty another Sephora stores around and I would definitely go to any another store but not that one."