PetSmart Grooming

"Walked in this morning for a grooming appointment and my dog completely was uneasy and not acting like himself. My dog is very docile and remains calm anywhere he goes. Mind you I've brought my dog to lake Mary location and he loved going and I brought him here before the first time and he wasn't acting like this until I came back here today. I witness one of the staff aggressively holding down what looks like like to be an old beagle. The dog is extremely uncomfortable, panting, and very scared. They were attempting to cut his nail and he wasn't having it. Instead of trying to calm the dog down when he resisted he was pressured even more down until he fell off the table and then took him in the back and told me "please give us a minute to check you in." I instantly felt uncomfortable and understood why my dog was acting like this. I told one of the groomers never mind im not leaving my dog with you guys if that's how you treat dogs. I felt so bad and tried to speak to one of the managers who told me "they are professionals and the dogs will be ok." Yea ok this place is messed up. I rather spend my money and learn how to groom my dog. I would not trust my dog In their care"

"Petsmart employees are wonderful but the banfield employees are the worst people I’ve experienced. I’ve been getting vet food here since my cats were born (about 3 years) and today they told me I wasn’t a paying customer so they wouldn’t be helping me and finally when I explained she helped me but threw the prescription at me and told me I wasn’t welcome back"

"Brought my cavalier here. The groomer listened to exactly what I wanted. My boy’s haircut turned out just perfect!"

"My puppy Jace adores his place they are pet friendly very knowledgeable about the product line pets can walk freely they are allowed to sample varies treats and actually given treats as well they have a treat Boutique there for your little ones of four legs very personal staff"