FENDI Bal Harbour Store

"Had a great experience shopping recently on our short trip to Miami. The staff was friendly and showed us a lot of options. We purchased a bag that my wife really liked."

"Can’t wait to afford this ticket!!!"

"Esther was amazing!! Wow. My husband and I had the best time shopping here. Esther's easy going, friendly approach was so refreshing. She educated me on the brand (way more than I originally knew), encouraged me to try on some pieces I wouldn't have thought of, and was not pushy at all! I was able to secure a well sought after bag that day. What an amazing experience. I've since texted her regarding some pieces I'm interested in and she's gone over and beyond in trying to get what I need. It's refreshing to know there are people who still believe in top customer service with an innate ease about them. Can't wait to visit again."

"Had a bad experience at this store! Bad customer service from Ester who seems to only care about her commission !! The way she represents the brand and the store is beyond words. For my 5 year anniversary I purchased for my wife a Peekaboo bag. After 16 days I came to return it, I was told no bc it was pass 14 days return policy. I said we had covid and could not come in within 14 days. Ester could care less about this situation and told me nothing can be done. I asked to talked to a manager who promised to call me but that never happened. Greed ! I have shopped at Chanel, LV and others much better service and exchange policy. Dont shop at FENDI"

"Very disappointing experience. I tired a size 9 sneaker in store and checked it out, but it hurts my feet, skin broken and bleeding, after 5 mins walk. Then I found out it is size 8! The manager changed the size without telling me and sold to me. I toke it back to return, the manager refused because of I wore it outdoor. Ridiculous! It's fraud. Until now, they didn't give any refund or change. The Most awful service I ever met!"