Journeys 8001 South Orange Blossom Trail, Orlando, FL 32809

"Store # 1587 I was shopping for a particular shoe that was located at Journeys in Florida Mall. Once I found the store I was quickly told there were actually 3 Journeys in the mall. With a little frustration we were advised to continue in the mall to the next store. We then came across “Underground by Journeys store #1587 (suite #778)” and I had the BEST service by Neil and then also Maia. They explained the differences in the stores & the history of how they became. They were so kind & going above & beyond & made me feel glad I continued my search when I was frustrated after the 1st store. Neil & Maia ROCK!"

"Hello, I wanted to reach out to speak about my experience in location 1247 in the Florida Mall in Orlando, FL. I had bought a pair of Crocs for my niece and unfortunately she no longer wanted them. This location was the closest to me and the store representative Adriana refused to do my return unless I did an exchange due to it being “policy.” I read the return policy and at no point in the policy did it state merchandise had to be returned at its original location. Understanding how the return processes works I questioned how is it that she can accept merchandise by an exchange and not just simply returning it and she said verbatim “because we’re not getting anything out of it.” Now, that is not a valid excuse because my return affecting their store operations should not be a valid reason as to why my return could not be processed and I had to go out of my way to the original location. I simply ask that all employees are properly trained on the return policy so other shoppers as myself do not have this type of experience. I would like to be reached out to speak more on this negative experience. Thank you."

"Buyers beware!! They have fake Timberland's! I went there today to buy a pair and immediately spotted all the flaws. I told the sales person that they were fake and she said, "What makes you say that?" When I told her the things that I noticed she said, "Oh those are the kids sizes." Kids size or not, they're fake! I never asked her for a kids size shoe so for her to fail to disclose that information to me prior to me stating that they're not real proves that they're dishonest! Do not waste your money!!"

"I called from Cape Coral Florida. Johnathan was so very helpful. He made sure the backpack I wanted was shipped to my city.(3 hours away). His customer service was just wonderful. I will so get thank him personally when I make a trip there. His store number is 1247."