Best Western Tampa

"My wife and I were planning to stay over night at this Best Western on Dale Mabry. We were coming to Tampa and to Clear Water to celebrate our Anniversary. When we arrived at the Hotel we checked in and were looking for places to go for dinner. The Weather was cold so we turned on the Heater. While sitting n the room for a while and getting ready to go to dinner my wife said that the unit was blowing out cold air. So we checked the thermostadt and the unit displayed that the heat was on. I called down to the front desk to talk to the attendant about the heat. He said that there was no heat in the Hotel. I said that is not acceptable. He never offered to find us a room with heat. I calles the Best Western Relations phone number and talked to them. They were surprized that the Hotel did not have heat in their rooms. She made a call to the hotel to talk to them and put in a case ticket for us. My wife does not do well in a non heated room for fear of getting sick. The person who I spoke with at the Customer Relations office did not get any offers to find us another room that had heat either. We dicided since the Hotel desk worker said there were no rooms with heat that we would cancel our reservation. We called another Hotel within our price range and promptly made a new reservation. Luckily when we told them what happened and asked if they had heat, they took 25% off of their nightly rate. On Tuesday I received an email from George Casanova the GM. He stated that "Our team worked diligently to address the issue promptly by offering un an alternative room with proper heating facilities. However, we understand that you chose not to relocate at that time." That is a false state statement. We were not offered a room with heat. Your guy at the desk said that there were no rooms with heat. In another review that I have just found on line someone was complaining about not having heat in the room and George said to this person... "Regarding the lack of a heater in the room, we want to clarify that our hotel is designed to accommodate the warm climate of Florida, and heating systems are not standard amenities due to the typically mild temperatures." I called George Casanova and spoke with him on the phone today. He blatantly said to me. "I am refusing to refund the money to you. We are finished, You are wasting my time and your time" He then hung up on me. We pray for the manager of this Hotel chain. And unfortunately, George is giving the Best Western name a black eye. God Bless you all. Once we got into our new hotel everything was great. We had a great dinner at a restaurant and on Monday a wonderful Anniversary celebration in spite of the Tampa Best Western. We still will stay at other Best Westerns, but never the one on Dale Mabry. I do not recommend this Best Western. And for those reading below, what they said again, we offered to relocate. That is a blatant lie. We were never offered another room. So please don’t say your team work together to try to find us another room. If it would’ve been offered and it had heat we would’ve taken it."

"I was planning to visit the area and was looking for a hotel to stay. However, after reading the reviews, I decided not to go there. Many people have complained about how dirty and unpleasant the place is, and the staff seems to have a false sense of high standards. It's understandable if there were only one or two bad reviews, but there are several. What's worse is that the manager is banning anyone who speaks up about the issues. I will most likely also be banned for sharing my opinion. Thankfully, reading the reviews saved me from having a bad experience. My advice...always read up on reviews when considering a hotel. People will let you know if things are dirty or not. And when you are sleeping in a bed, and using a bathroom that dozens of others use, you want to ensure that the cleaning staff takes their role seriously."

"If I could give this place a zero or a negative review I would. It is horrible nothing like the pictures. It said "sitting area" that consisted of a nasty dirty chair in the corner. The temperature at the time was at night in the forties and the room had no heat. When I called the front desk I was told they were doing renovations and didn't have heat. I had to go to the store and purchase a heater to get warm. When I complained I was told I could talk to the manager in the morning. The room is old the carpet is nasty and dirty. This has ruined my time in Florida and will never return to this place."

"Absolutely disgusting. Tried 3 different rooms and all were gross. Hair in the bathroom, makeup on towels,urine on toilet dusty,vomit down side of the bed and something gross spilled on the carpet. Food crumbs,popcorn kernels on the floor. Last guests food still in mini fridge. We left and went somewhere else. Front desk employee was very nice. Manager was an absolute jerk. And then when you leave an honest review (on Trip Advisor), Best Western "bans" you from their hotel for "misconduct" Real professional."

"Got into Tampa earlier than expected with my family after a cruise and booked hotel because of convenience and location to airport. Front desk clerk was extremely friendly. We got to get an early check in with the help of her and a gentlemen (I think he was manager) because even though we got done with a vacation cruise, we were exhausted and needed relaxation before flying home the following day. Thankful for that. Very accommodating and hospitable."