Hotel Tampa Riverwalk

"Our weekend getaway at this hotel was nothing short of extraordinary! Accompanied by my sister and a friend, we were warmly greeted by the staff upon arrival, setting the tone for a delightful stay. Their attentiveness and helpfulness, from guiding us to our room to offering assistance with any queries, were commendable. Speaking of the room, it was spacious and exuded comfort in every aspect. The river-facing view added a remarkable depth to the ambiance, especially during sunset—an absolute highlight of our experience. With convenient access to the boardwalk, exploring Tampa became effortlessly enjoyable with just a short stroll from the hotel. Without a doubt, I would eagerly return to this establishment and wholeheartedly recommend it to fellow travelers seeking a memorable stay."

"If you are looking for a Motel-6 experience at a Hilton price, this is the place for you. Checked in after a long day of travel wanting to get some sleep. The room (619?) didn't have any bedding for the pull out couch, so went to call the front desk and ask for some. However, the phone in the room didn't work. Went down to the front desk and requested bedding. Returned to room to discover AC didn't work. Another trip to the front desk. After an hour a maintenance guy showed up and said he found a tripped circuit breaker which he reset. A/C seemed to be putting out cooler air. After a two hour wait returned to the front desk to again request bedding, which was finally delivered. Following day A/C was not working again, but water was dripping out of the unit (in the ceiling) and the carpet was soaked. Complained again to the font desk and was moved to a different room. A/C there was marginal, but at least helped. Shower head cover in this room (441) was all rusty. However, it took two more trips to the front desk and 2 hours of waiting to get bedding for the couch again. Received text during my stay wanting to know how things were, and received back a canned message, just as many of the posts here receive. Does no one actually read them? My wife and I both said that while there are a few great people here, the overall service is sub-par and the hotel needs lots of work. There is a reason the Hilton site has a banner that says this is an independent hotel. Again, if you want to pay $300 plus for a Motel-6 experience, go for it, but I will never be back."

"If I could give 0 stars I would. I am a diamond member and stay in hiltons probably close to half of the year and I have never had an experience as awful as this. First, the hotel is run down, mold in showers, musty, thin walls, loud air handlers, tons of street noise, really dingy. But what was even more shocking was the horrible customer service. You get the feeling that they get tons of complaints (especially after branding themselves as a Hilton) and have simply decided they aren't going to offer service. The customer service person Nestor Delgado clearly did not want to do be bothered with something like an alternate room request nor would he get a manager when asked. There's clearly no expectation of even basic customer service or professionalism. This is a bottom barrel hotel trying to act like a Hilton. You'd be better off in a Motel 6. Same quality, better service, far cheaper."

"NEVER AGAIN IN THIS HOTEL. The rep I spoke with over the phone before making the booking told me the pool was heated. LIED. The pool is really cold. The towels needed to be changed. They smelled really bad. We were entering the bath and the smell would just slap our faces. The new towels provided do not smell. It seems the towels were not replaced or were stored in a very humid place. The toilet cover needs to be held to be able to pee while standing. The shower plate is completely loose. Just a 3$ tube of a silicone from Home Depot would have fixed it. The room is spacious and it is right next to the riverwalk. The hot faucet is very rusty, very difficult to open. Check the photos so you can see how little cleaning or maintenance they provide to this place. They play very loud music by the pool. You can barely stay there. It is by far my worst hotel experience ever."

"There is no way this is a Hilton Curio Collection property. It's old and disgusting. My fiancee and I decided to treat ourselves to a night out and boy were we disappointed. My fiancee booked a suite but when we checked in, we were told the room was not available. When I asked why, I was told (not even joking) it could be the A/C is out or there could be bugs. Not a great start!! We were given another room which was old and dingey. I've stayed at plenty of Hilton properties around the world, including a few Curio Collection properties, and this one is not even on par with a Motel 6. Aside from the room being uncomfortable, the sliding glass door didn't close all the way and there was no way to lock it. Granted, someone would have to be very motivated to climb up and into the room, but if nothing else, you should feel safe in a hotel room. Needless to say we checked out immediately and walked a block over to the Hilton Tampa Downtown. Far superior property at half the price of this dump."