Hyatt Place Lakeland Center 525 West Orange Street, Lakeland, FL 33815

"The staff is friendly, and the location is great, but the property is in dire need of an update. I’m here on business, and my local colleagues tell me it’s basically there to catch overflow traffic from the SpringHill Suites (Marriott) next door. The room was spacious and clean, but the carpet, walls, and furniture were tired and stained. It makes us wonder if they are just planning on shutting down eventually. It's not the worst place to stay by any means, but for the price, it needs some work."

"Excellent service, very nice and helpful staff. My room was clean. It just needs a few updates. The plug-ins are wearing out so the blow dryer and my charger didn't stay plugged in. The microwave didn't work. The mattress and lights could use to be updated. I liked my view of the pool."

"Love the location, the heated pool, the free breakfast with your stay, the 24-hour gym, and the hair and skin care they use is amazing. The only con that you need to know about is that they require full payment for the stay upfront. So make sure your funds are readily available and don't end up like us with frozen accounts. We came from out of state, called in advance, and they said only $15 would be charged, and the card would be on hold until we check out. It's not fun being on vacation with frozen accounts. The only thing I request is that the staff all be on the same page on the policies so this doesn't happen to anyone else."

"From check-in was a issue. Not too friendly, unprofessionalism at it's best. Took 3 people to check us in. Get to the room and it smelled like smoke. It's suppose to be a non-smoking room. We asked to be switched to another room, due to spouse's bad allergies and all of a sudden they are sold out of rooms. I am not paying $200 cleaning fee for a room that was smoked in by a previous renter. I will take your behinds to court first. Not very accommodating. Don't recommend THIS LOCATION"

"We checked in today and Patricia was very friendly at the counter. Parking isn’t free, but is reasonable at $10 a day. It’s also free if you have status. Our room was ready early and is a good size for the price. It’s what you’d expect at a standard hotel, but Patricia’s friendliness is what got me to leave a 5 star review."