Sleep Inn & Suites Lakeland I-4

"Yesha and her employees team we're extremely helpful, professional, caring and engaged managers. Wonderful young people hard working great to their staff and equally to the guests. I was there on occasion of my sister's funeral. I talked my brother into joining me after he checked in next door and found the hotel there unacceptable. My nephew also had the same experience but came to Sleep Inn and stayed just by coincidence The maintenance man who fix the sink, the desk personnel, the environmental cleaning"

"The hotel is currently being updated. Great front desk clerk. Walking distance to restaurants. Very small selection for free breakfast. They ran out of milk, and the lady said there's 5 minutes left I'm not getting more milk. Mind you, there were 8 people eating & a young mom that had just come down with 2 small kids. I guess they didn't get cereal. They only had boiled eggs, which was surprising, no meat. A little kindness goes a long way. It was a nice little stay."

"Staff is rude and they do not provide the extra amenities or services that are promised to choice diamond elite members. The entire building is under construction and I was told that I would not hear anything from my room on the second floor. I work nights so I need to sleep during the daytime and they put me directly above, the back patio where there were saws constantly buzzing. No late checkout provided beyond 30 minutes and the young girl was extremely rude about it. What’s 39/45 extra minutes? Tell the housekeepers to do my room last and the others first. It’s very simple. I stay at hotels 15-20,nights a month so I know from experience that they just don’t want to be nice. Luckily the hotel next door isn’t like that and it’s much nicer. The beds are also very bad, at least in my room. It was elevated at the feet and wallowed out extremely bad. They do not have hot water available at breakfast nor insulated cups. When I came back from working all night the parking lot was filled with cops and yellow caution tape. I learned that somebody had overdosed and died directly in front of the doors at 2am and nobody called the cops until 515 when a customer was walking out to his truck and saw him slumped. The worst part of this is the same rude young woman was lying to customers and telling the people who asked what happened that “somebody just fall and that is it, they fall and that is why the police are here, nothing to worry about” - safe to say, I will never be back at this choice hotel"

"The staff was super friendly. The room (3rd floor) was in a construction zone, dust everywhere. The room floor was dusty. The beds were with stains on it and a VERY thin bed sheet on it. It was hard to sleep on top of stains imagining what was that. The room had a chair that was SO old and disgusting. The elevator floor was broken. No way to get into the ice machine at night because of the construction. Breakfast was very poor, no many options of fruits, zero option of non-dairy milk and waffle had only syrup and no other option. The hotel is well located and the staff is nice but I cant recomend this hotel. Not worth the price!"

"The staff here were super friendly and helpful and accommodating! I was very impressed and pleased with the service, and the room was super comfortable and clean. Breakfast was awesome, too, compared to some of the other hotels in the area who's breakfast has really declined. Everything these people do for their guests is thoroughly thought out and indicative of superb customer satisfaction skills. This was the first time I stayed at this location and I'll definitely recommend it and will be staying again. Thanks Sleep Inn & Suites! Keep up the good work. :-)"