Fairfield Inn & Suites by Marriott Lakeland Plant City

"James is a great manager who will make sure your stay is 100% satisfactory. I commend his efforts to make sure my stay was great."

"The receptionist was pleasant and later provided helpful suggestions of restaurants within a close radius; this was a good first impression. Not to be outdone, one of the chambermaids helped me master the nuance with the door fob. Finally, the hotel was clean, had a comfortable lounge and provided a nice variety for breakfast. A good experience overall."

"Although the room did have a funny smell, it was clean. We had a suite as the other rooms were full. The bed was nice, and the room layout was a very nice touch. It's great to have a get a way from the truck."

"BE AWARE!! (I would have given this review a negative star if there was an option). I am shocked that Marriott would affiliate themselves with this particular location. I had the worst experience staying at this location it was a nightmare. First they would not honor my rate that I booked online which I have booked several times before. Instead of the receptive warm welcome that I am so accustomed to receiving from Marriot front desk staff. I was greeted with a tired and felt like I my presence there was annoying her and then was interrogated on why I was at their location. After a five hour drive and getting to the hotel pretty late at night and having to get up early the next day I figured I would just talk to a manager the next day and get it all straighten away. The hallways and elevator reeked of marijuana. The card to the room did not work had to walk down and get it programmed every time I had to get in the room. When I got to the room, the room looked like they had just done the bed and hung the towels. The counter and carpet were filthy. I even found a visible orange Vape pen sticking out underneath one of the beds. I brought it up to the staff and told them that this was unacceptable and even more because I was staying with my son who is a minor. They just brushed it off by offering points on my Bonvoy account. It almost looked like this type of incidents happen all the time so I contacted Marriot directly and reported the incident. I guess they didn't like that because after I check out I received 5 different invoices on my email. When I got back home I called to see why I was been invoiced 5 different times and was surprised when they told me that they found damage to on one of the walls in the room. They couldn't provide pics and I even talked to the General manager James Paterson-Hall to explained the awful experience I had and that I was been accused of damage to the room that we did not cause. I explained that if an orange vape pen was over looked while cleaning the room that the damage could have also been over looked before we stayed in the room. The manager was very fast to cover for his employee and was not much help. Take my advise if by some reason you decide to stay in this hotel make sure you video tape the room before you leave so they don't try to bill you later for something you didn't do, I went from a loyal customer who primary chose Marriott to stay when traveling to booking my next two travels with Wyndham."

"The room was comfortable, and clean. The front desk people were professional and nice. My low stars on service, I stayed there for 3 days and housekeeping never entered the room. I'm ok making my own bed, but it would have been nice to have the garbage cans emptied daily. But the food in the morning was fine. A selection of breakfast foods. The coffee was good. I would stay there again."