Tru by Hilton Fort Walton Beach

"Me and my friend came to Fort Walton Beach for New Year Eve. The young lady at the front desk was friendly and inviting when we arrived. However, checking out was a total disaster. When I came down for breakfast I passed an older black gentleman with a bald head who was working the front desk, I wish I knew his name. He was absolutely HORRIBLE. As I passed him I greeted him with a “good morning “ he didn’t respond so I thought maybe he didn’t hear me so I paused and said it again and he gave me a dry response. I thought that was strange but I continued on my way. When it was time for us to checkout, it appeared that he barely wanted to speak to me. He was speaking in a low tone and when I informed him that I couldn’t hear him, nothing changed. I still gave this guy the benefit of the doubt because his behavior was so upsetting and unbelievably rude but I still said goodbye to him and he said absolutely nothing. I’m a social worker and customer service and how you handle people is very important. You never know what people are going through. This guy’s nonchalant dismissive behavior was totally unacceptable, disrespectful and hurtful. The room was very basic. The lobby was the best part of the hotel. I will not be back!"

"Hotel was nice. The rooms were comfortable enough and had basic hotel amenities: coffee/tea, shampoo/conditioner, body soap, bar hand soap and clean towels. There is a pool that appeared to be cleaned and maintained. In the lobby there is a snack bar and pool table as well as a large television. There is a complimentary hotel breakfast area with bagels, cereal, yogurt and a pancake making machine that sometimes works."

"I'm doing 4 stars only because the area the hotel was in was a little sketchy, and there were some things at the hotel that also dropped the star. Don't get me wrong the hotel was very nice, I already knew that the rooms were going to be a little small. The phone in our room didn't work which made it difficult when we had to go to the front desk to ask for extra pillows and blankets ( which they didn't have). The vent in the bathroom also didn't work however the room was very clean and the battery in the remote was not operating properly, luckily it held out for the entire stay. The staff was great even though when checking in and I asked for a room for the top floor I only got the 3rd and not the 4th floor which made it difficult when there was a bunch of noise above our heads. The ice buckets were not in the room but next to the ice machine and they were not very clean so we had to improvise with that. The location was convenient since all we had to do was drive less than 30 minutes to Destin and there were a lot of convenient places around the hotel."

"Booked at this location this past weekend in town for a job and the ac in room didn’t work. The front desk attendant came up and retried to bypass wall thermostat. Ac worked 10 min before switching to heat setting off smoke alarm. I was not accommodated at all during this stay in 100 degree weather on top of having money withdrawn for stay out of two different accounts because the front desk attendant said my payment declined.. I still haven’t been compensated as of yet and being given the run around knowing I’m a loyal customer that books with Hilton at least two times a week"

"Late post here, but could not forget my wonderful experience from this establishment. Stayed here for vacation in late May and loved every minute of it. I was hesitant to give the hotel a try due to some sketchy reviews I have read prior to booking. I'm glad I gave it a try because the sketchy reviews were not a reflection of this hotel. Few staff members I interacted with were very friendly and helpful (Hunter and Kevin). The breakfast was pretty good to me as everything was properly organized. The main lobby was very appealing with some fancy decor and the color schemes was very inviting and made me comfortable hanging out down at the lobby. I would definitely come back to this hotel as it is nearby some good restaurants. The Thai restaurant next door was awesome with very reasonable pricing."