Vans 7535 Dadeland Mall Circle West, Miami, FL 33156

"Yesterday (9/17/2023) I went in with my 10yr old daughter. She picked out a shirt so I suggested shoes. The associate was talking to her friends from the looks of it so I had to get her attention after a few mins. We chose some shoes and placed them on register counter. Kayla the associate asked did we want the shirt. I informed her my daughter changed her mind and she look doubtful. She stopped mid transaction and I said “What? You don’t believe me?” She looked to see if shirt was placed back. I then asked my daughter were was the shirt and she pointed to it. After seeing the shirt Kayla continued to ring up the shoes. It was very uncomfortable as a customer to be doubted by an associate. I wanted to say forget the shoes because I didn’t like Kayla’s energy but my daughter wanted them. My daughter then said “She thought I stole the shirt?” To hear her say that bothered me even more. I love Vans and some know my face by how often I shop there. If Kayla wanted to prevent theft maybe she should be removed from the register and placed in the back to watch the cameras. And if that purchase she handed me my receipt and didn’t say a word. Didn’t say thank you for shopping with us or anything. Im calling the store as soon as they open to speak with a manager."

"Floor Assistant and Register Check out Woman, really awesome, kept professionalism and their duty's and we'll maintained, both great deserve a 10/10 while I was there, I love people who friendly and nice, social,"

"I purchased a pair of shoes for my sister, but she did not like them so I went back to return them. Melissa, the rep who helped me with the return was really rude and I could tell that she really didn’t want to help me with the return. On top of that, I paid with a debit, and I was supposed to receive cash back however she returned it back in my card as credit. When I asked why she did it that way, she said she didn’t know how to process a return that was purchased as a debit. Well, if you know the proper way to process a return that was processed as debit is to return it as a cash and you are not sure how, you should seek your manager for how to do it. Even better, vans should make sure they train their reps better. I’m never going back to that location."

"Friendly staff but horrible service! Waited 20 minutes for my sneakers before I finally walked out."

"The store is organized,clean, the staff is really nice and friendly with charisma and good attitude to attend the customers."