Quality Inn 9373 Cortez Boulevard, Spring Hill, FL 34613

"I booked a room at the Quality Inn located in Weeki Wachi Fl on Cortez Blvd. This was a birthday present for my wife to get away for a weekend by herself to just sit back and relax. When she arrived at the property she was shocked to see mattresses stacked up, homeless people living behind the property. She called me and said that she would not feel safe staying there. So I contacted the front desk and requested her stay be cancelled and money refunded. The front desk stated that she could ask for a refund from someone higher up but she did not have the authority to do it. We received and email today stating the refund was denied. I would highly recommend that you would be aware of the conditions of this hotel. I am attaching photos also."

"Great staff experience the rooms appear to be clean. After staying over. Woke up with a lot of bug bites all over my body. I also noticed in the shower there was some leftover bar soap. Just FYI to all the guest . Please check carefully before staying. I don’t wish this experience for anybody."

"It was alright. The front desk employee was friendly. The room had newer flooring which was a nice surprise. The housekeeper missed some trash but it felt clean overall."

"Well.... if you asked me 10 years ago I would have given this place 5 stars. But the only staff that was amazing was Kati and the overnight front desk woman. Greylin left a lot to be desired. Let me share. When we checked in a day early at 2 a.m. it was pretty much even though your checking in on the same day as your reservation that will be a full price night. Ok after a little conversation since we were going to be staying a week she said she would give me the "weekly rate" for that night slash 5 hours. Anyways, we were vacationing... we basically slept there except on Christmas day we did hang out in the room with the door open and still the issue I'm about to address happened. We left our family vacation 3 days early. Each day we would leave, go some where, explore from clearwater to cocoa Beach, we didn't just sit in the room. 1st day we returned to an unclean room beds not made floors not swept nothing. Second day I had to ask before departure which I did to ensure our room got cleaned. When we returned our room was cleaned. 3rd day (christmas) nothing. No cleaning no nothing. 4th day we asked for our room to be cleaned again came back to unmade beds and some towel and pillow cases thrown on the table. This was also a kicker and I will provide a picture because I was going to share it privately with the owner Mo Patel but apparently even after reaching out to the corporate office he can't find time in his busy schedule to address any issues, we came back late to the entire sidewalk covered with some ones belongings. It was disgusting. They had 20 plus garbage bags plastic drawers children's things and it was just all over. They were doing an eviction and apparently the women and child that lived there had payed and stayed over a year. Which is great and everything thing but since I brought up that our room wasn't getting cleaned and Graylin wanted to go get the housekeeping record and tried to tell me I had my do not disturb sign out each day it didn't get cleaned. Which I did not in fact the first day I had it with me in the car 80 miles away. Anyways let's get down to us leaving 3 days early Which shortened my overall stay shorter than a week....now they have to check with the GM or owner if I still qualify for the weekly rate? Because in Graylin's words if you were so unhappy why didn't you leave the first day? And those people (with all the stuff) they had been living there for a year and since on my 6 day stay I could barely get my room cleaned wonder what theirs looked like. She very kindly told me that was non of my business. The following morning we saw the exterminator in that room the refigertor and microwave outside on the side walk and we decided to go through with our VACATION PLANS (day 5) and leave the next day. Basically after about 45 bug bites on me and my children and I just thinking they were mosquitos and then realizing 2 doors down from us was roach motel we made arrangements to leave the next day which we did. I had expressed to at least 5 staff members all the issues and what I was told by Greylon her self was basically its not my business the filth they allow and if I was so unhappy why didn't I just leave? Well graylen.... me and my family were on vacation we didn't book the room to live there we slept there and after exerted effort on my part to ask beg and plead for the bare minimum we made ARRANGMENTS to end our vacation early and head home. Also let me just remind you it is my business because I have young children who are watching and quite frankly I don't want my kids exposed to that. Any ways all my things are still packed up because I have to ensure that the filth that was a couple doors down didn't share with us. I would like to thank the woman that I spoke with on the choice hotel corporate telephone call. She understood exactly what I was saying the point I was making and the concerns I had as a paying customer. Also the ice machines don't work they know this and just say someone used all the ice. This is just my experience and like I said years ago it was VERY different."

"Honestly the rooms were super clean and not bad for the price. The only thing I'd say that I wasn't crazy about was the un-friendliness of the staff. It wasn't busy while I visited and half of the place is under construction so with that being said, I don't see why a smile and a simple greet isn't achievable to all paying customers."