Finish Line

"When I arrived in the store Mia was busy putting out fresh stock but very happily assisted me to find the right pair of shoes. Not only did was she helpful in shoe selection, she went above and beyond to search my phone for the $10 off coupon on a $100 or higher pair of shoes. Mia is a cheerful, resourceful, and well trained employee. Finish Line is lucky to have her. Thanks, Mia! ❤️"

"Sabrina was very helpful and attentive with the purchase. It was black Friday and was really busy but she was on the go and had a great attitude. I would recommend anyone to ask for Sabrina’s assistance when shopping here! She is driven and will provide the utmost best service. Thank you Sabrina! We are happy with our purchase."

"I went to this store today because a piece of a shoe they sold me ended up breaking. I have had these shoes for about a month. They're clean and I have worn them a handful of times. I went back to ask for an exchange since I like the shoes and they tell me I'm past the return date. I show them a calender to show that I'm within the 45 day policy and they still refuse to offer me an exchange or return due to the fact that "they're worn". I ask them what the return policy is for if I am trying to return them within 45 days and they tell me if it's the wrong size or I something. I ask if the policy is if maybe their shoe broke and they said yes but they still won't do anything due to the fact that I've worn the shoes. After that I tried calling their customer service line. The wait time was 19 minutes. 35 minutes later I still have no answer. So I hung up. So now u have a broken shoe that they won't honor their policy in returning or exchanging because I've worn them. Won't be shopping here anymore. I also took a picture of my receipt to show I was within the 45 days but it won't let me post pictures here for some reason but I'm happy to show the manager or owner."

"I went to the mall today with my girls, and Sabrina was super kind and super helpful. She was able to help us getting shoes. The rest of the staff was also amazing. I will definitely be returning."

"The problem with shoe stores like these (JD Sports Tyrone mall)and particularly this one, is the customer service sucks. Greet your customers when they walk in the store and offer help for your products. Don’t make me come walk you down as 3 employees are standing there on they’re phone, and no you weren’t busy. This is a entry level job and if you can’t do this properly do not expect to go far in life. With out our money you don’t have a job, Bunch of little kids or grown man trying to be cool, you work at a shoe store stop it.."