JCPenney

"JCPenney still has great values and a shout out to Hannah who gave me her all while assisting me shopping for jeans. I will be back for those items of quality you can only get from this store at a great value!"

"I have been a long time customer at the Panama City, Florida JCPenney location but I won’t be back. My husband purchased a ring for me, for our 10 year anniversary. After 2 years of wearing a ring sizer on it, I finally took it to JCPenney to have it sized and saudered together. When I left it, I was told it would be 3-4 weeks before I got it back. I really did not want to part with it for that long but for them to do the work I had to. I was told it would be back January 5, 2024. I dropped it off on December 5, 2023 and as of today (January 15, 2024) I still have not gotten it back. I went in the store on Friday January 12, 2024 to check on it and I was told it wasn’t back yet so I asked to speak to a manager. After speaking to the manager, she made it sound like it was taking so long cause of it being close to Christmas and the 3rd party jeweler is very busy at that time. She told me that Kayla would call the jeweler and find out about it and call me with an update on Monday January 15th. Kayla ended up calling me later that afternoon (Friday January 12th) after I left the store. She assured me she would call the jeweler on Monday and get back with me. It’s Monday and I never heard from Kayla but I’m hoping it’s because today’s a holiday and the jeweler may not have been open. Kayla also told me that my ring was not sent off till December 17, 2023. So basically, my ring sat at that store for 9 days before being sent to the jeweler. WHY would you tell your customers it takes 3-4 weeks when almost 2 of those weeks the ring is still at JCPenney’s.. Like I told the manager, I didn’t want to leave it for 3-4 weeks, if I would’ve known it was going to be 6+ weeks I sure would not have left it. I wish now I would’ve took it to David Scott Fine Jewelry like I did my 1st marriage / engagement set. I am not a happy customer at all and I will NEVER purchase another piece of jewelry from JCPenney!!!! JUST BE HONEST WITH YOUR CUSTOMERS!"

"JCPenney's has so few employees it is almost impossible to find help. I had to stand in the middle of the aisle and call-out,"Hello, does anybody work here?" three times before anyone appeared."

"Not a bad place to go shopping. I found a lot of good buys there and there were a lot of items on sale, but could not find something that really. It is in a great location with plenty of other shopping around it so if you don’t find what you like there, you find it close by."

"First time here since it reopened since HX Michael hit back in Oct 2018. Only one register open and I was #6 in line. A self ck out for credit card payers would be nice. I probably won't come back."