Tory Burch

"Exceptional Customer Service!! At first, I thought to myself I was done buying handbags. Then, I saw TB Petite Radziwill on one of my favorite influencer on Instagram rocking it. I have to add it to my collection. No regrets it is such a must've piece. That's when I contacted customer service online. Luckily, even though they weren't opened yet, Sandra answered all my questions in a timely manner. The photos you sent to me were very helpful. Again,thank you so much SANDRA LOPEZ at Tory Burch Miami Design District. Sandra went above and beyond to find my handbag. She did a thorough check on the bag, making sure there were no scratches before shipping it to MD. The package was well secured and arrived earlier than expected. As for the bag, Tory Burch did it again-the quality is remarkable. From the stitching, material, and its hardware are worth the splurge. I highly recommend SANDRA to anyone who needs assistant. Customer service in TB Miami DD is TOP notch as they provide the highest level of service. I'll definitely buy from TB again because of this experience. - From a Happy Client Jol"

"Wow ! Tory Burch is supposed to be a high end quality company, but definitely not! I ordered a bag online and it was lost. The customer service specialist said the bag is sold out online but can be shipped from the store. He calls the store in advance and places the bag on hold. I then call this location and speak with Catalina who says to call back cause she’s too busy to take my call. Excuse me?! I am a paying customer like the customers in the store. My time should be valued just as much especially because it’s a guaranteed purchase. I honestly do not even want the bag, but it’s a Christmas gift for someone else. Tory Burch has the worst customer service. If you can at all cost avoid making this purchase!"

"5 stars for Ana Clara. What a gem. She was so helpful with a last minute order of 10 bracelets I needed before the holiday. She met me at the store, remembered my name and gave me the white glove experience I've had at all their other shops -better even! She made the whole experience of last minute holiday shopping a breeze. I hope she gets a raise and some recognition from TB. She could lead a class on hospitality. :)"