The Southern Swan

"If you value customer service then please avoid this place. Once the dresses were ordered and paid for there was zero communication. When the delivery date had passed we tried contacting the shop for weeks to no response. Finally the owner reached out to say that they had no contact with their suppliers and that the dresses would get there when they get there. The dresses finally arrived 2 months late and 2 of the dresses are the wrong color... The shopping experience was great and they are very helpful and friendly, but once you have paid expect that helpfulness to end there. In response to the owner. 1. This is fine, but if that is the case don’t give a delivery date and then provide no update when weeks have passed. My fiancée, the Maid of Honor, another bridesmaid, and the wedding coordinator tried to contact your shop and could not get a response. Finally, one person responded to give the same spiel about not having contact with your suppliers. 2. I reached out to you because my fiancée was tired of getting nowhere with your shop. There was no intimidation intended, just another person trying to contact an unresponsive business. At no point was gender brought into this, I don’t know where you are pulling this from, but this is laughable. 3. Yes, the bridesmaids signed and paid the invoices because they believed the colors to be correct based on the swatches provided and the discussion with Kristen. You did not have the color/design in stock, so they picked them out based on swatches and a different dress you had in stock in the correct color. It took 2-3 days to realize the situation because not everyone lives in the same area, one person had to pick up all 4 dresses because you only gave the option of picking them up 2 weeks after delivery or picking them up on one day during a small window of time on Friday(3 days ago). Only upon inspection did they realize it wasn’t the color that they ordered with your staff. I understand you wanting to support your staff, but is it that hard to believe they made a mistake, when they, and you couldn’t even get the Maid of Honor’s name correct? It’s Amanda by the way, maybe you gave “Ashley” the correct order though. Anyways, for anyone looking at this place, make sure you and everyone in your party triple checks the ordered before agreeing to anything. There will be no support if a mistake is made."

"I cannot say enough positive things about this bridal boutique. The entire experience from start to finish was absolutely perfect. The girls were extremely personable and genuine. They asked so many questions before we even started trying on dresses to get a better idea of who I was, my style, my love story leading up to this moment, and how I envisioned myself on the special day. I felt extremely comfortable disclosing things I love about each dress and more importantly things I did not. They used my expressions and emotions to dictate which gown would be next. I did not feel rushed in the least. When we found “the one”, they made sure I had all the accessories. I have never felt so beautiful in my life. If you are a new bride looking for a dress I HIGHLY recommend trying Southern Swan. The shop is beautiful and staff are so supportive and knowledgeable."

"The Southern Swan was such a beautiful experience. All wedding dresses are beautiful and unique with a touch of southern charm. With appointment only, you get the one on one experience and truly feel like a southern belle. As an introvert, I was worried how I would feel about the one on one experience and kenzie and her crew made me feel so welcome and comfortable. I found this place while searching for wedding dresses and I was not disappointed!"

"When I say that I had the most wonderful experience at The Southern Swan, it is an understatement. Right off the bat, Olivia and Kenzie were so kind and wonderful! They made me feel that I fit right in; no pressure, no judgment! I had only visited one other bridal shop before coming here, and so was expecting the same vibe: personal, limited approach, and not a lot of group opinions allowed. But this was different. When we sat down Kenzie told us to go ahead and start looking through dresses, myself and my group included, as we all knew my taste “better” than they did. We were pleasantly shocked by this hands-on and inclusive approach, an dove right in. I let the woman in my group go on, and I stayed back, to watch, and while doing so, Olivia started pulling ones she thought I might like as well, which felt entirely uplifting! Once we had a good selection, Kenzie pulled me to the back and we got started. I quite enjoyed that before going out to the main room to show the group, Kenzie would have me stand in front on the dressing room mirror and asked me how I felt. We then walked out and modeled for the group, and received welcoming opinions. Such as was with the first bridal shop, I did not expect to find “The Dress”. I had a few that I felt great in and loved, so I thought I would choose from those. However, upon putting on dress number 5, I felt this wonderful feeling coursing through my body before I even saw myself. It quite literally felt like magic. I was speechless when I saw myself and started crying once I went out to show the girls. I had never felt like that before, but I knew with all my heart that that dress was the right one for me. My favorite part about this entire experience though, was the “dolled up” part. Kenzie and Olivia pulled the group to the other side of the salon and made me close my eyes while they added touches here and there, to complete the day-of bridal look. Upon counting down to three, we were able to open our eyes and see the final look, and it was breathtaking. The time, attention, and kindness that Kenzie and Olivia put into our session was like no other! I know I do not have much to compare it on, but it is not everyday that you can feel like a bride. I 10/10 will recommend The Southern Swan to anyone I know looking for an unforgettable experience! I couldn’t ask for a better time."

"Olivia, owner of The Southern Swan, is a beautiful human being! She has such a passion for brides and it truly shows. I was so excited to shop for my wedding dress, especially with my 95-year-old grandmother who I have a very special relationship with. We weren’t sure if she would make it to the wedding (thank God she did) so Olivia helped to create a safe and special shopping experience for us to include her. I will cherish those memories forever. Olivia’s shop is beautiful and with so many beautiful dresses, including some that she has personally designed! She can also custom design a gown for you. I truly felt like Olivia cared about me as a bride and that I wasn’t just a potential customer. She was so helpful in always making sure that, while my family’s opinions were heard, that I always remembered it was ultimately up to me and what I wanted. Wedding dress shopping can be overwhelming, but she made it fun and memorable! She even called me before my appointment to personally discuss my style and what I was looking for so she could be the most prepared for our appointment and we could make the most of our shopping time. I would highly recommend The Southern Swan for any bride looking for their wedding dress. You will love working with Olivia, she’s a gem of a business woman."