Abercrombie & Fitch 4200 Conroy Road, Orlando, FL 32839

"Came in Friday 2/16 to do an online exchange, no one greeted me, asked me if I needed help, literally walked right past me or in front of me lol. I bought perfume online I obviously opened it to smell it, returned it in store and was told I am not able to return fragrances. I did not see anywhere online or on my receipt that said I couldn’t return or exchange it. The cashier was nice and exchanged it anyway for something I wanted."

"Terrible attitude from cashier . Arrogant and off hand- had to reprimand her for manner - never had to do that anywhere else ."

"I Love going to Abercrombie & Fitch it’s like being in a candy store Lol I go shopping there for my grandson they have beautiful clothing for guys and the cologne. OMG smells heavenly my favorite for my grandson is Fierce"

"I can only give this store 5*! Such a beautiful store and the team were so lovely. They had a great variety of their collections and it’s clear they work really hard to keep standards high and everything well presented. They had great stock levels so I did not struggle finding sizes. I had the pleasure of meeting the GM Stephanie and her AM and they took such good care of me. Out of all the Abercrombie stores, this one hits all the marks, I’ll definitely be back soon!"

"If I could give 0 stars I would! I made and order online and the delivery person delivered it and when I got home from work the package wasn’t at more door. So basically someone took my package from my door and when I contacted the customer service I was told to look at a picture to let them know if I recognized the area. Well of course I told the truth it’s my door step they left the package at. I also live in an apartment complex and I have asked neighbors if they mistakenly received my package and they all said no. So now not only am I down $107 but my son does not have his school clothes. I’m not a rich person I’m a single mom making ends meet. They are not offering my refund or even send a new package to my address just because I recognized the door the delivery person left it in front of. I am and was a loyal customer but if this is how you treat loyal customers when our packages are stolen then better believe I won’t be shopping here again. Don’t buy here especially if you try to save time and order online because you have to work and don’t have to time to go in the store. They will not refund you. Even if you tell the truth they rather lose money than to keep paying customers."