Banfield Pet Hospital

"Rude people working the front desk, no communication what so ever (looks like others have had the same experience from previous reviews). Does it kill you to say " it'll be just a few minutes" or "Hello, how can I help you today"? or "we're running a little behind today, we'll be with you shortly". Just sit behind the desk, never smile, and glare at people while checking your cellphone. They need to find people that actually like animals and enjoy coming to work because it is very obvious that none of these people do. I don't need to hear an excuse after being made to wait 45 minutes to drop off my dog that "I'm the only nurse". How about "sorry to make you wait" Too many places now a days don't know what customer service is, no one wants to hear excuses for why you are rude to the customer or why you make someone wait for almost an hour for a drop off. You being the only nurse is not my problem, maybe staff your animal hospital to support busy times and quit acting like you are doing everyone a favor when you are checking pets in. I'm sure the corporate office wouldn't like some of these negative comments that are on here about your place. Obviously, you haven't learned from any of them."

"New spot for Banfield. Small reception area, but the staff were very nice! Everyone was great, fast check in, short wait to be seen (wish my own doc was this efficient!), and check out was just a quick. I'll be back!"

"My husky had a seizure and the team was fantastic, they were able to get him in right away and get him the care he needed."

"Very rude girl at the front desk for Banfield! Doesn’t know how to do her job! Prescription was provided this year 2023 and she tells me last script was from 2021 and how come you have been printing me cards and I have a card set to expire in January 2024. So I had to drive home get the card because she refused to print me one. Train your employees to do their job right! And she gives me attitude tells me I can buy my food now. How rude and unhelpful she was! Will not step into your store again Leah dergham"

"I have had banfield for 10years and between change of plan costs and out of pocket costs, banfield has received more than the services I have received. I have had to go back to vet repeated times for the same issues. The lack of knowledge from some vets mixed with miscommunication among the staff I have wasted a lot of time and money. Most recent events is my dog back legs having issues and was told she need a X-ray but most likely need a neurologist, which I later found out is another cost and service banfield is not capable of. I went to two locations on this matter and was told many things. The nurse at the Causeway location told me she needed an X-ray and I had to pay out of pocket for half and the remaining added to the plan. The vet that was onsite told me she believed it to be neurological from what she examined on the X-ray but it will be sent to radiologist. They told me it would be 24hours and then I called 3 days later and the X-ray was never sent. They offered to refund the out of pocket cost. I still had my plan upgrade cost which is unfair. Not to mention I still don’t know what is wrong with my dog, I ask to have the X-ray sent and they found nothing, saying I need a MRI which is another cost. Why make me do an X-ray at all if they knew she was going to need a MRI. Each time I go to banfield there is a different vet on-site. For a long time my dog was seeing the same vet until she left banfield. Now there is no structure and lack of communication amongst staff. I was given medications for my dog which has not helped and now I’m being ask to pay $740 to cancelled after I have paid over the last almost 10years over $6000 between plan and out of pocket cost by banfield. You guys have already drafted $90 from new plan after I was on a plan for $60. I paid $240 from the last visit on 8/29 which was out of pocket cost of X-ray. To pay $740 or another cent is unsatisfactory and unacceptable. This location on Causeway is rude and unprofessional will not being coming back."