MyEyeDr.

"Let me start off by saying I am not one to leave a review, especially a bad one. But this place is God awful and seriously needs a change in staff. When I walked in the lady with lip piercings at the front desk already had an attitude. I was there to originally get an eyeglass exam and a new pair of glasses because I have been wearing contacts for 2 years and it's starting to get expensive. Once I was taken to the back, another lady did my eye exam who was very sweet. She asked me if I wanted to get a contact exam along with my eyeglass exam, to which I replied "does my insurance cover it?" And she said "YES it does". I agreed to have the contact exam so I have an updated version on file if I ever want to get contacts this year, and was told that it WAS COVERED. Keep this in mind. So when I get back to the front of the store and pick out my glasses, the lady with the lip piercings sits me down and tells me my total will be 209 dollars ( originally only supposed to be 40). When I asked why it was that much she told me it was because of the contact exam. I then explained to her that the lady in the back told me it was covered. "No, your not 21 yet so your insurance doesn't cover it " she said with so much attitude. She didnt care at all and even smirked when she saw i was upset about it. Im not usually one to cry especially in public, but the way I was treated here had me leaving in tears and -209 because they lied to me and treated me horribly. I am a college student who just recently got out of foster care, so every penny I have is important to my future. I will NEVER ever come here or to any other myeyedr again."

"They have the worst attitude at this office. When I went to my appointment after my examination I was told to pick out glasses. I asked which ones where covered by my insurance. The lady just point at two walls of glasses and said "those are". So I pick out a frame to only be told they weren't covered and the ones that were absolutely horrible. I then asked how much contacts would be, the girl that pointed me to wrong glasses very rudely interrupts me me and says "you never asked for a contact lenses prescription when I asked you why you were here", I told her she never asked if I wanted one to begin with. She was very nasty and rude to the point where I was gonna leave. I then asked her was their an issues for asking for one? Then the other lady behind the counter jumped in and told me no it wasn't a issue. The rude one then walked off mumbling under her breathe. Very unprofessional place, do not go here if want to be treated with respect and professionalism. I only went here because the riverside location no longer accepts my insurance. They need hire new people and train them on how to interact with customers. Because I wasn't the only one she was rude too that day. There were other customers that were talked to like absolute trash especially the ones that don't speak English very well."

"Been 3 months waiting on glasses. Constant delays, been in twice to pick them up, both times were very very incorrect and they had to remake them. (Once were completely wrong prescription, once was completely wrong lenses). "Promise dates" come and go with no communication. Don't bother trying to call, you'll be on hold until you hang up. People are nice, but this place is awful"

"If I could leave less than one star I most definitely would. This location sucks. I’ve had multiple dates scheduled to pickup my glasses. After a month I STILL don’t have them. Each inquiry results in being placed on hold until the caller gives up, in frustration. Avoid this location at all cost. Sign Jaded"

"Trust me I do not want to write a review especially negative one. This experience was so bad that I have to share. I made an appointment for my mother and grandmother for the same day and asked them what day they had so that they could both be seen on the same day back-to-back. They gave me an appointment for today at 2:20 for one and 2:40 for the other. While i was making the appointment the receptionist on the phone asked me for their information I think about 8 different times for each of them and even had me spell each of their names multiple times. But we said well the appointments are made so we will go. Well, the day before the appointment they call to confirm, but they only call about one appointment and so I said there should be 2 appointments 20 minutes apart back-to-back, on the same day, at the same location. Well, they couldn't find it... and couldn't find it until finally, they said they found. It and they confirmed both of the appointments for both people back to back. Well, to make a long story short we get to the appointment time for the first appointment actually early at 2 o'clock and they said that they couldn't find the other appointment. So we explained everything and they said sorry and that's it. We went to sit in the waiting area and another lady was overhearing us and said that that was her 3rd appointment because the same thing had happened to her. She would make an appointment and get there and there would be no appointment made when she got there. That is unacceptable. I truly can't believe the lady I spoke to on the phone she was completely incompetent and needed more training. Do not go here. I am surprised they have 3 stars right now."