Gentle Dental Inc

"Their service has definitely changed for the worse this year. Communication is terrible. I went in for standard cleaning and xrays which is covered totally by my insurance. After examination by the dentist they had me sit in another chair where a technician waved a hand instrument over all of my teeth for about 3 minutes. When I checked out they told me I owed them $104. They charged me for a procedure called Therapeutic Scaling which is not covered by insurance. They never told me that beforehand, otherwise I would have refused the treatment. They are flat out dishonest. They also made an appointment for me to see their Oral Surgeon, again without my knowledge. I refused to go and will never go there again."

"I was always afraid of the dentist and I could NEVER seem to stick to ONE place until Gentle Dental - the Venice office. They are so nice - always seem to remember who we are - helpful and flexible with appointments and the dentist is amazing! She truly makes sure you feel nothing and explains everything! The whole staff is great! My son also does his orthodontist appts there we love them so much."

"Terrible place! I wish I had read the reviews. They do not have industry standard equipment. No digital records so now going to a new dentist I will have to have them redone which might not be covered by my insurance. They do not inform you of the process of getting a crown and belittle you when asking simple questions. The crown they put on traps an insane amount of food. She upcharged me for my crown for a metal bite since there was “no room for porcelain” but now my teeth don’t even touch, there’s a huge gap and the tooth she filled down has a sharp edge. Felt like I was being treated like cattle."

"If I could rate a zero I would. Go to a different dentist!! Temporary crown lasted 6 hours when they said it would last 2 weeks…. Very disorganized and extreme lack of internal communication. After their staff already having issues pulling up our insurance in the year 2022, I specifically called and spoke with Patty as our insurance had changed with the new year 2023 and I wanted to make sure everything was up to date in their system as my spouse was currently in the process or getting a crown, hence the reference to a temp one above… I provided updated insurance information as i am the primary listed on the insurance and I did not want him getting push back at his visit for the permanent crown… I was told it was updated in the system …. Guess not because as soon as my spouse shows up for his final procedure they can’t find the new insurance information …. I hope my insurance did not get listed under another patients profile… VERY CONCERNING… just take my advise and go somewhere else and save yourself the frustration!!!!"

"I am glad I read the reviews before my appointment. The hygienist and receptionist were great, but the dentist tried to sell me two crowns without being able to show me a cavity on the X-ray or in my mouth. I have no pain or sensitivity. If I had not read the other negative reviews about this place, I may have taken it seriously. I will be getting a second opinion."