Walgreens

"People in the pharmacy need to be trained better. Don’t tell someone that you take their insurance when they call about a prescription being filled when you don’t and then tell them they will have to pay out of pocket when they come to pick it up."

"I would like to comment on the SUPER GREAT customer service I received on 10/08/23 by Tenisha. I was there to pick up a special order of 2 framed wall photos on canvas.... I've never ordered these before. While checking out, I asked Tenisha if I could open the box and look at them, and she said of course... Long story short there was some very wrong with them (not Tenisha's fault) She went the extra mile to fix and repair my order and made me a very happy customer. She had to overcome a few obstacles to get it done. It wasn't easy-peasy. This was great customer service, because she could of had me leave them to be done correctly, and that would of been a returned trip for me ... she was cheerful, and wanted to get it right for me, and she wanted me to leave there pleased and happy... and I did ... Thank you Tenisha :-)"

"Normally the staff is very friendly and polite. This morning I call to get my inhalers refilled and the woman on the phone was VERY RUDE and EXTREMELY UNKIND. Not to mention very UNHELPFUL!! There really is NO EXCUSE for poor customer service! Christine B."

"Good afternoon, I go to Walgreens once a month for the paper towel sale to purchase. For quite some time Walgreens has had specials for years. You can get the paper towels or tissue for the Scott brand BoGo 50% off or a discount of $3.75 previously with the coupon book. Within the last year, Walgreens has chosen to change the process with the coupons by using the app and having to clip the coupons in the app within 24 hours. Today, August 4, I traveled to Normandy in Walgreens, Suite 02220. This seems to be an ongoing issue with the app, and the managers are very rude. If they are asked to either override when they see the coupon clip within the app or if the cashier calls them to assist with the transaction. What are other alternatives available for customers? I am aware that this can be challenging for both myself and other customers due to the lack of iPhones available to everyone. It seems to me they don't care what the customer thinks or whether it's convenient for the customer. On the 4th of August, the manager, Ms Kim, was very rude. The line was literally ten people standing in the line I see two to three managers on each aisle. The cashier was working quickly and politely greeting each customer, even though they weren't trying to help. Additionally, when Anastashia, the cashier, called a manager (Mrs. Kim) as indicated on her name tag. To assist her, she had an attitude and basically disrespected her while I was standing near as a customer. I sincerely hope that this situation can be solved immediately as a business that wants to continue to sell its purchases to customers. Unfortunately, this is a hard time in the economy. The economy has changed, so customers are looking for a bargain, a sale, or the cheapest way to spend their money."

"UPDATE: 4/24/2023 She took her braids out and still has nastiest attitude. She cant multi task for anything. I will do everything I can to get her fired- she needs to go work at McDonald's because she has a fast food mentality. She purposely messed up a medication order because she was in her feelings about me complaining on her. I will contact the licensing board to begin the process of having her removed from Walgreens. Get rid of her! She is bad for business! 4/21/2023 The pharmacy tech there this evening was extremely ghetto and unprofessional. She had big red braids. The pharmacist is scared of her- if I was her manager she would have no job. We are that desperate to the point we are hiring just anybody and giving anyone license- that’s if her license is a real… After this we will not be giving this Walgreens our business and I will spread the word."