Old Cutler Animal Clinic 20205 Franjo Road, Cutler Bay, FL 33189

"As a Combat Veteran I was given a German Shepherd when I returned home. I would personally like to thank the entire team for taking care of my beyond high ENERGY Shepard whom comes from military K9s. I tried petco down the street on 184 and they could not handel or perform the required procedures on my large dog. If you need to talk to someone hire a shrink, if you need a team to take care of your pet come here. Thank you!! Even my wife was amazed when Achilles came home !!!"

"If i could give 0 stars I would. The staff that this place hires should be fired. I was there this afternoon and had purchased a Groupon beforehand. The lady at the front desk had asked me what I was there for and I told her I was there for the rabies tag and vaccine. She asked me if I wanted to draw blood or do the heartworm test and both times I responded "No". During the visit I noticed that the nurses were trying to draw blood from my dog. After the doctor had seen my dog, I informed her that I had a Groupon I would like to use towards this visit. She proceeded to tell me that I should've told her before because they gave my dog 2 extra vaccines which I did not ask for and was not informed about. I was charged $148 when I should've been charged $78 AT MOST. I asked the front desk lady why I was being charged that much and she told me that it was my fault and that I "failed to inform" her about my Groupon. She then marked my Groupon as used and refused to refund me any money although I told her I did not want any additional services. She yelled and proceeded to give attitude after being asked a simple question. I asked her to give me my dogs records and she took copies of everything and gave me the copies. As I was leaving I asked her to delete my number and to please not call me again. She proceeded to tell me "girl bye" and laugh. The staff should be reevaluated and should be fired for the unprofessional way of speaking towards clients/ customers. I won't be returning back to that place ever again and I wouldn't trust them with any animal whatsoever. If they have no issues doing things to animals without your consent who knows what goes on in the back if you ever were to leave them for any emergency. The front desk lady I believe is called Liz. HORRIBLE SERVICE AND WOULD NOT RECOMMEND!!!!!!"

"Your typical lazy, outdated (in terms of how they practice veterinary) and overpriced animal clinic. I took my corgi there yesterday for a broken due claw (didn’t go to my regular vet because I recently moved and he is now a bit far from me; BIG mistake but lesson learned): The Dr. at this Old Cutler clinic wanted to put my dog under full anesthesia to cut his nail, thankfully I did the right thing and said NO, please be aware that full anesthesia should be done only when extremely necessary, not for things like removing a nail, you are putting your pet in danger. I walked out of that place, they charged me $45 for a visit that was less than 10min and where there wasn’t even a full examination on my dog’s nail. Today we went to my amazing vet and in a matter of 20 min they solved the problem, they actually LOOKED at my dog’s nail, noticed it was broken right at the base so they applied local anesthesia and cut his nail, bandage the area, gave me some antibiotics and that was all. It honestly makes me so mad that places like Old Cutler clinic just take advantage of you and your love for your animal, for them it’s just about the ESTIMATE of the bill and how much they can make out of you. So sad."

"I came to the office today for my dogs ear infection and the lady’s in the front desk were very helpful and gave necessary information. There was one older lady with glasses and was VERY rude, she did not even want to answer my questions and told her employees to have me leave whilst I asked questions about how to manage my dogs problem. It was frustrating being treated like this for simply caring about my pet as they should as well. The ladies in the front desk they were only professional people and made my pet and I feel comfortable."

"Love them, we have not used them really for vet care, but we take a big girl, 70lb pitty mix there foe bordering, she absolutely loves the techs there they are so caring and nice I feel comfortable leaving her there knowing she's in good hands."