Holy Cross Medical Group

"Bad experience with their billing service Holy Cross Med Group Billing/Trinity Health. We were making monthly payments and in January we received a collections letter. They were cashing our checks so we thought everything was ok. They did not have the courtesy to send a notice or make a phone call. When we finally got a hold of someone, they just dismiss our complaints. We paid the $118.00 balance right then because we did not want to deal with them anymore. However, this was not the end of their incompetence. In April we received another collection letter. Again took 3 hours on the phone being transferred or told someone will call us back. All we wanted was an itemized statement showing balance was ZERO so we could fax to collections company and do their job. This simple task could not be done by any of the representatives that we spoke with. Then we received a rude and unprofessional email blaming the collections company for not closing account. Not the case because we called the company. It is obvious this billing service is horribly incompetent."