MinuteClinic at CVS

"The nurse practitioner Irina Prescott should be ashamed to call her self a healthcare professional. She was disrespectful and rude to me from the time she called me in to be seen, up to the time she dismissed me and told me to return at another time. At 9:30 am I checked in at the kiosk for the next available appointment and as I waited, I got on a business call with my nursing recruiter to get the missing documents I need to get completed at the clinic. When Irina called me in I was wrapping up the call and she stated if you are not ready you can go back and wait. I told here no it's fine I'm getting off and walked into the office. As I was ending the call she once again stated it does not look like you are ready so there for you should leave and wait to be called again. At this time I had ended the call and asked why she was being hostile and rude which is unnecessary. She proceeded to tell me this is where I can leave and return on my schedule time for my appointment at 11:30am, exercising her power as a provider. I felt belittled but kept my composure and asked who I can speak to above her and she stated there was no one if I need to place a complaint I can call the 1800 number. Being a nurse my self, I am disgusted to know people like IRINA PRESCOTT exist. I hope her upper management Lorain addresses her distasteful behavior so she does not treat other clients how she treated me. She should never feel entitled to exercise power to refuse to render service to any one there seeking medical aid. I highly do not recommend anyone to go through what I went through at this establishment so please do your self a favor and find another provider. You as a patient should never be made to feel belittled given your race or socioeconomic status at any time when seeking medical services."

"Don’t bother with this place. Over 90 minutes to get a simple pre baby vaccination. The nurse couldn’t be bothered with anything and moved at snail speed."

"I walked in to get vaccinated advised practitioner that I was here to get my shots for other vaccines other then COVID. She advised me to go the CVS pharmacy. I went there, waited and then was told to go back to minuteclinic after I told them that I needed other vaccines other then COVID. I went back to the person at minute clinc and she advised me that she could give me my shots. She asked me if I had an appointment and I said yes. I made that appointment on my own without any guidance from anyone there btw. She started to ask for all these forms which I began to show her from my phone. She said I needed to have them printed after I showed proof of my voucher. I asked her politely if she could print it out for me. She then said “now I have to be your secretary Jesus Christ” as she rolled her eyes and took a sigh…smh. She did this right in front of me behind closed doors. I said in reply it’s just printing out paper it’s not like your doing heart surgery. Then she had the nerve to say that I didn’t have to be rude and that I could wait outside. I told her she should not be rude especially in front of someone and that was a very disrespectful comment. She then said she wasn’t gonna print out my form and that I needed to come back after I got the forms printed out. I went to fedex which was about 10 minutes away headed back to the clinic which conveniently stopped taking appointments for today. I needed the vaccines because I’m getting deployed which she knew because I told her I couldn’t wait and that I needed all the vaccines asap. I have never experienced anything like that and I thought LabCorp was bad. This is by far the worst experience that I have ever had dealing with any medical facility ever! Not military friendly!!! July 23rd 11:05am"

"While I read the reviews on how horrible the customer service is. I went ahead and scheduled an appointment for a last resort because I needed an ear wax removal. As I went, Dr. Reyes was very nice and very kind when I came, she made the environment feel really welcoming and she would make sure that you are taken care of. Everyone have their own opinions about this clinic. However, I personally would go back if she's there for the day. She's really kind hearted to all of her patients!"