Heart of Florida Animal Hospital & Pet Resort

"I initially tried setting up an appt via the app (new pt) which they messaged me to call and set up, so I called and got our appointment set. A few days before the appt, I messaged in the app to add a nail trim, which they responded that we had no initial appointment, so then we rescheduled for another date. We got to the vet at our appt time. We gave the front desk our previous vet records so they could scan them. We waited about 20 minutes before getting called back, meanwhile two parties who walked in after us were seen first. The initial impression of the vet tech is that he seemed confused. He grabbed the nail clippers and we then requested nail grind, so the vet tech left the room (I assume to grab the grinder?) with the poop sample. Vet tech comes back and says he was not due for a fecal exam and asks if we want to go ahead and do it anyway or toss it. I thought he was due, but they said he wasn’t, so we said toss it. I was confused because our other vet did it yearly. The vet comes in and confirms that we were doing a wellness exam and a nail trim. I mentioned vaccines (as those are typically included in a wellness exam from my understanding and I mentioned he was due for vaccines in my initial phone call of setting up the appointment) and they said my dog was not due for any vaccines. I said he was and they asked for the papers again and left. So now a different vet tech comes in to confirm the vaccines that he is due for and says he is due for influenza, which he was not due for, because she wasn’t looking at the most recently dated paper. They also said he was due for the fecal exam after all and grabbed the sample out of the trash. I wish I hadn’t gone through with paying $40 for that test, when I can’t even be sure it was the correct fecal sample considering it was grabbed out of the trash and being confused as they were. The vet tried to draw blood and the vet tech was holding on to my dog really tight and my dog was just freaking out. I asked if they had peanut butter or treats, so the vet went to grab that while the tech held my dog on the table, instead of letting him down and giving him a break. My dog had no interest in peanut butter, which is unusual because he is insanely food driven. They tried to draw blood and vet tech just held him tighter and my dog was freaking out. I told them to stop and that we were done for the day as I didn’t want this experience to get any worse for my dog. I thought about calling it sooner, but wanted to give this place a chance considering the great reviews, which is questionable. I wish I had called it sooner, but glad I walked out before he got any vaccines. Too much confusion going on here. This was a super stressful experience for my dog and I."

"Set up care for my 14year old Baby. They were very good with him and very friendly staff. Prices were reasonable."

"We love this place! The front staff is great and treat you like family even when they're swamped. We trust the vets and techs with our fur kids explicitly and would never go anywhere else. Dr Wilkinson takes time to explain all treatments and options and has great stories. He's gone the extra mile on a stray we found and looked for unusual options to treat her parasites that saved her life. He saw it as a challenge and we will be forever grateful. Highly recommend"

"Dr. Wilkinson is hands down the best vet I have ever had. I moved from Tennessee and I was nervous about finding a top notch compassionate vet for my senior yorkie Phoebe. Thank you Dr. Wilkinson. We are So blessed to have you!!! Shout out to the staff Ms. Lacey and Ms. Beverly for being so kind. Much Love to you all. ❤️"

"Everyone is awesome here from the staff toLeah’s doctor, Dr. Wilkinson!! He is always very attentive and answers all questions!! Best place in Florida to take your pet!!"