Pep Boys

"I went in for an oil change which was stated to include tire rotation and other miscellaneous services. I saw them sprinkle dirt onto my air filter then bring it in to show me, saying it needs to be changed. It is a K&N filter that is not a disposable and is meant to be oiled only. The tires were also not rotated because I have one with a small leak due to a bad valve stem which remained on the same side and position. Due to those two misleads I cannot assume that they used the proper oil I paid for (full synthetic) or performed the other services that were stated to be built into the inflated price to make it seem like a value. Two small acts of dishonesty like that does nothing but breed further suspicion."

"I posted a 3 star review at one point over a couple of issues I had with having tires replaced. Mostly just the cleanliness of the rims and tires after. Changed my review to 5 stars after being contacted by pep boys showing concern for the issue. Also were having an issue with a The EPB after unplugging and plughing back in a cable. The guys offered to bring the car in and clear the code for no charge. That's great service and how you keep people coming back."

"Thanks to Rene and Terrence for taking care of me. I didn’t have an appointment but they worked me in at the end of the day. They pointed out another problem with my car that I need to get addressed fairly soon. They were very professional and they got the job done. I just want to thank both of you for taking care of me yesterday."

"Andrew, Michael, Rene and the crew of Pep Boys South Lakeland are exemplary in auto and customer service alike. Reasonably paced and priced; moreover, treating the customer with dignity and respect. From making and keeping appointments to managing time frame and keeping the cost of quality service affordable, left me impressed. My experience was all good, offering so many reasons for one to bring their vehicle here."