Woof Gang Bakery & Grooming Orlando

"It is with the heaviest of hearts that I write this review ... It makes me so sad at how callous, rude and unhelpful this team was ... my heart is absolutely broken!!!! BEWARE!!!!! Take your babies someplace that cares, to someone who has compassion!!! On Dec 23rd, I took my precious boy and girl to be groomed! They did the groom, text that they were ready and I went right there to pick them up ... I paid, exchanged Merry Christmas wishes, they brought my 2 little (5 lb) babies out in their carrier ... I gave our groomer a Christmas card with a tip ... thanked them and headed out the door ... as I got to the sidewalk, I looked in the carrier and noticed my boy dog was not moving. I quickly set the carrier down, opened it and found him non-responsive and bleeding from his mouth! I quickly ran inside with my babies and begged them to help me ... in a complete state of shock, not thinking and scared!!! The response I received was COLD and RUDE! As I held my dying boy, they responded with "maybe you gave him too much medicine" (referring to the perception meds I give my girl dog! He received none!) ... I was shocked by the response, replied he doesn't get meds! her next response was to yell at me saying ... "you need to calm down!" ... ARE YOU KIDDING ME!!! My boy was unconscious, bleeding froths mouth and dying in front of our eyes!!! I recall being filled with FEAR, looking straight at her and pleaded with them to "HELP ME PLEASE!" I was in such a state if shock I could NOT even think straight and NO ONE WOULD HELP ME!!!! They were ill prepared for a tragic situation ... they recommended I go the vet by Ace Hardware, said they were open, and yet they were closed ... then off I went to the Dr. Phillips Animal Hospital as the next closet vet ... and although OPEN, there was NO DOCTOR THERE! My precious boy died!!!! I am devastated ... completely heart broken!!! I share this in hopes that my story may save another person from going through this living HELL I am living everyday!!! I feel horrible that my boy went through this! PLEASE have an emergency plan ... and STAY CLEAR of this establishment ... they are cold, rude, unkind and completely unprepared!!! IF this establishment is going to take care of peoples babies ... YOU should have an emergency plan in place for when the owners are in SHOCK when something goes wrong! AND have some COMPASSION!!!! They were so COLD! Its heartbreaking ...."

"This is such a happy place - I would give it 6 starts if I could! The best experience I have ever had with any groomers. Great retail section and great grooming. You can tell the owner really cares about the experience they provide. Thank you so much!"

"We love Len! He takes good care of our pup and always has a great time together."

"Took 8 yr old Pom. Requested no lion cut and trim dew claws and gentleman acknowledged knowing what dew claws are. Dew claws not touched. Choppy rushed cut. Legs not feathered and uneven. Hair between toes not trimmed. Butt not trimmed - had to ask groomer to come to lobby to trim her butt. Belly shaved spotty. I actually thought my husband tried a home trim and was tricking me about a professional groomer."